ACCOUNT & BILLING FAQS
    > How do I check the delivery status of my order?

    If you want to check on the shipment status of your recent order, click here to login to your NetZero email account. Your shipment confirmation email provides the tracking number for your order.

    Customers normally receive their orders within 3-5 business days. If your item has not been delivered after 5 business days, click here to contact customer service.

    > How do I check my NetZero E-mail?

    All NetZero members have a free E-mail account included with their service. The most convenient way to access your NetZero E-mail account is by logging into http://webmail.netzero.net. Simply enter your NetZero MemberID and Password. Your NetZero E-mail can be checked using a computer or devices that can access the Internet through a web browser.

    To learn more about the NetZero E-mail service, click here.

    > I forgot/need to reset my password

    Change your NetZero Account Password
    If you know your password and would like to change it, click here.

    Forgot your NetZero Account Password?
    Important! If your password is not working, please check to see that your Caps Lock key is not active.
    If you do not remember your password and would like to have it reset, click here.
    Note: You will be asked to provide information that verifies account ownership.

    WiFi Password
    If you are connecting with a wireless NetZero device, click here to learn how to manage your WiFi network passwords.

    Login Difficulties
    If you continue to have difficulties logging into your account, click here to select your service and view common troubleshooting steps.

    > How do I update my billing/payment information?

    If you wish to change your method of payment or payment information for your NetZero account, you can do so conveniently online. Click here to log in to your Account page, then click on ‘Account Management’ and ‘Update Account Info’.
    > What payment options are available?

    We accept credit cards that have the VISA, MasterCard, American Express, and Discover logos. Any debit card that displays the VISA or MasterCard logo can also be used to pay for NetZero Wireless (Mobile Broadband and Phone) service.

    At this time, we do not accept checks, money orders, or payment via electronic checks.

    > What do I do if my bank or account number changes?

    If you are changing banks, or your account number changes, you must change your payment method on the My Account pages. Once you have successfully logged into the My Account pages with your user name and password, click on the ‘Change Your Payment Information’ link to see which modes of payment are available to you. If you don’t update this information, your service may be suspended.
    > How can I set my default homepage to the NetZero Start Page?

    My NetZero is your personalized Start Page. With My NetZero, you get:

    –A powerful way to search the Web
    –National, Business, Sports and Travel headlines highlighted in video
    –Customized stock portfolio
    –Local and worldwide weather forecasts
    –Top Technology & Finance news
    –One-click access to top sites in your favorite categories
    –Optimized for tablets and smartphones

    To set your My NetZero Start Page as your default homepage, just follow these steps for your preferred browser:

    Internet Explorer:

    1. Visit the NetZero Start Page.
    2. Select Tools > Internet Options.
    3. Under the General tab Select Use Current and click OK.

    This will allow your browser to open with the NetZero Start Page as your Home page.

    Chrome:

    1. Visit the NetZero Start Page.
    2. Select Settings settings (right side of the browser).
    3. Select the radio button next to “Open a specific page or set of pages” under On startup
    4. Click Set Pages next to “Open a specific page or set of pages.”
    5. From the Startup pages, select Use current pages and verify that NetZero is selected.
    6. Click OK.

    This will allow your browser to open with the NetZero Start Page as your Home page.

    Firefox:

    1. Visit the NetZero Start Page.
    2. Select Tools > Options.
    3. Under the General tab Select Use Current Page and click OK.

    This will allow your browser to open with the NetZero Start Page as your Home page.