Dial-up Phone Support

    Self-service phone options are available through our automated system 24 hours a day, seven days a week.

    Member Services representatives are available Monday through Friday, from 9AM to 9PM Eastern Time.

    –If you have questions about your NetZero Internet connection or account-related questions, call .
    –If you have questions about Norton AntiVirus or Norton Internet Security, call .

    For technical support related queries, please be at your computer when you call and be prepared to provide your Member ID, your operating system version(such as Windows 8),and any error messages you receive. If possible, please call us from a phone line that is not connected to your computer. To ensure quick and accurate resolution, you may be asked to connect and verify if the issue you are calling about is resolved.

    A charge of US $25 per incident will apply for technical support calls. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian’s permission to call.

    Before you call, please have your NetZero email address and your credit card information available to help us verify your account.