DSL Broadband Phone Support

    Self-service phone options are available through our automated system 24 hours a day, seven days a week.

    Member Services representatives are available Monday through Friday, from 10AM to 7PM Eastern Time.

    –If you have questions about your NetZero DSL connection or account-related questions, please call
    –If you have questions about your Norton AntiVirus or Norton Security, please call

    For technical support related queries, please be at your computer when you call and be prepared to provide your Member ID, your operating system version(such as Windows 8),and any error messages you receive. If possible, please call us from a phone line that is not connected to your computer. To ensure quick and accurate resolution, you may be asked to connect and verify if the issue you are calling about is resolved.

    Before you call, please have your NetZero email address and your credit card information available, to help us verify your account.