Access Numbers
- If the access numbers you selected are the same as the numbers on your phone bill, but the town name is different, the access number may be mislabeled. click here to contact Customer Service and to let us know.
- If you selected an access number that was within your area code, but still incurred charges, you may have made a toll call. Toll calls are calls within the same area code that cover a larger distance than a local call. We cannot guarantee that an access number is not a toll call; only your local phone company can provide this information and identify the number as a toll call number. You should call your local phone company to see if your access numbers are local or toll calls.
- If there was a recent area code change in your area and you received a new area code, your access number may have become toll call. Please call your phone company to find out if the new number is a toll call or a local call dialed with 10 digits.
NetZero has more than 3,400 access numbers throughout the United States. Chances are, there is one in your local calling area. To check if NetZero has an access number in your area, go to http://my.netzero.net/s/numbers.
If you are unable to find any access numbers in your local calling area, you may want to use NetZero’s Toll Free dialing service. Click here to learn more. Toll-Free service not available in Alaska, Hawaii and other areas.
WARNING: THE USE OF SOME TELEPHONE ACCESS NUMBERS MAY RESULT IN LONG DISTANCE CHARGES. IN SELECTING YOUR ACCESS NUMBER(S), PLEASE NOTE THAT ALTHOUGH AN ACCESS NUMBER MAY BE IN YOUR AREA CODE OR LOCATED IN YOUR GENERAL GEOGRAPHIC REGION, IT MAY NOT NECESSARILY BE A LOCAL NUMBER FOR YOU. YOU MAY INCUR SUBSTANTIAL TELEPHONE CHARGES IF YOU CHOOSE ACCESS NUMBERS THAT ARE NOT COVERED BY YOUR LOCAL CALLING PLAN. WE URGE YOU TO CHECK WITH YOUR TELEPHONE COMPANY TO FIND OUT WHICH NUMBERS ARE LOCAL FOR YOU BEFORE USING A NUMBER FROM THIS LIST.
Note: You are solely responsible for all telephone charges related to accessing our services. NetZero will not reimburse you for any such charges, including long distance or toll charges.
Note: If you are subscribed to NetZero’s Toll-Free service please do not perform this troubleshooting solution.
If you are having trouble connecting to the NetZero service, one solution is to change the access numbers you currently use to connect.
Change access numbers and verify your dialing preferences
Sometimes a bad access number may prevent you from making a successful connection. Pay special attention to the number listed on your NZTV screen during the connection process. If your connection fails after dialing the first access number, try removing that number from your selected list of access numbers and add other numbers that are local to you. Also, verify your dialing preferences.
WARNING: THE USE OF SOME TELEPHONE ACCESS NUMBERS MAY RESULT IN LONG DISTANCE CHARGES. IN SELECTING YOUR ACCESS NUMBER(S), PLEASE NOTE THAT ALTHOUGH AN ACCESS NUMBER MAY BE IN YOUR AREA CODE OR LOCATED IN YOUR GENERAL GEOGRAPHIC REGION, IT MAY NOT NECESSARILY BE A LOCAL NUMBER FOR YOU. YOU MAY INCUR SUBSTANTIAL TELEPHONE CHARGES IF YOU CHOOSE ACCESS NUMBERS THAT ARE NOT COVERED BY YOUR LOCAL CALLING PLAN. WE URGE YOU TO CHECK WITH YOUR TELEPHONE COMPANY TO FIND OUT WHICH NUMBERS ARE LOCAL FOR YOU BEFORE USING A NUMBER FROM THIS LIST.
To change access numbers and verify your dialing preferences:
1. Double-click the NetZero icon.
2. Click Settings on the Welcome screen and then click Locations.
3. Select your location (e.g. Home) and click Modify.
4. On the Set-Up a Dialing Location screen, verify the number of the telephone line connected to your computer. Do not turn off call waiting unless you have it enabled/active on your telephone line.
5. Click Continue.
6. The next screen allows you to select local access numbers. Check all the local numbers available to you. If you dial 10-digits to reach someone within the same area-code, check the Area Code box for each selected access number. If you dial 11-digits to reach someone within the same area-code, check the Dial 1 and Area Code boxes for each selected access number.
7. Click Continue and then click Finish to proceed to the logon screen.
8. Retry the NetZero connection.
Click here for instructions on how to change your connection options.
If you are having trouble connecting to an access number, it can be for many different reasons. It may have to do with your computer or modem, or with the NetZero network of access numbers.
Important! This troubleshooting step only applies to members using local access numbers to connect to the Internet. If you subscribe to NetZero’s Toll-Free service please disregard this step.
Here are some general steps to try out if you are unable to find a more specific troubleshooting document:
1. Make sure that no other communications software is in use. Be especially careful to disable any fax or voice mail programs on your computer. If you are unsure how to do this, please consult the manual that came with your computer or with your communications software.
2. If you have an external modem, check that the your modem is on and that it is connected to the phone jack and the computer. Reset the modem, either by turning it off and then on again or by restarting your computer (if it is an internal modem).
3. If your modem is external, you may have a faulty modem cable. Cables designed for use with modems support “hardware flow control.” If you suspect that your modem cable is faulty or incorrectly wired, try replacing it at your local computer store.
4. Make sure your access numbers are set up correctly.
5. If you can dial out, but your connection times out repeatedly, you may need to change your access numbers.
If you have call waiting service on the same telephone line you use to connect to the Internet, you’ll need to make sure call waiting is disabled before you connect so your connection is not disrupted by incoming calls. However, you should leave call waiting enabled if you don’t want to miss any calls.
To change your call waiting settings:
Verify your Call Waiting Settings
1. Double-click the NetZero icon on your Desktop.
2. Click Settings on the Welcome screen and then click Locations.
3. On the Dialing Location screen, highlight your preferred location (i.e. Home) and click Modify.
4. On the Set-Up a Dialing Location screen, select whether to enable or disable Call Waiting by choosing the answer to question Do you want to turn off call waiting? and then click Continue.
5. By default, the code for disabling your call waiting is set at *70. If you do not know the code, contact your phone company.
6. Click Continue again and then click Finish to save your settings.
Note: If you do not have the call waiting service activated on your phone line, do not answer Yes to Do you want to turn off call waiting?
Although NetZero is continually expanding our local coverage area, there are some locations for which we do not currently provide local access numbers. To see a list of current access numbers, go to http://my.netzero.net/s/numbers
If you can not find local access numbers, you may want to use NetZero’s Toll-Free service. Click here to learn more. Toll-Free service not available in Alaska, Hawaii and other areas.
Note: Please make sure you check the access numbers for each NetZero account on your computer and NetZero accounts that may be on other computers in your household.
If the access numbers you selected match the numbers on your phone bill, there are a number of reasons why you may have connected to NetZero with an access number that is not in your local calling area, including the following:
You can check to see if there are local access numbers in your area by visiting http://my.netzero.net/s/numbers. If there are no local access numbers you can submit your phone number and we will inform you if numbers are added to your area.
You can also subscribe to NetZero’s Toll-Free service, which does not require local access numbers.
An access number may no longer be available for a number of reasons, most likely due to its poor performance. We are always updating our access numbers, and from time to time we replace old numbers with new ones.
To see a list of current access numbers in your area, please click here.
If there are no local access numbers available to you, you can subscribe to NetZero’s Toll-Free service, which does not use local access numbers.
If an access number is listed on NetZero’s access number Web site but does not appear in your NetZero access number list, the following information may be helpful:
The NetZero phonelist updates itself periodically while you are online. You may, however, want to update the list manually. Please Click here
If you are dialing an access number outside your area code, or if you need to dial an area code even though you are in the same dialing region, you will have to change your access number’s dialing options.
If you use your computer from more than one location, you can set up a different dialing profile for each location so you do not have to change numbers every time.
All NetZero Web access numbers are capable of 56K connections. If you are having trouble connecting at 56K with your modem, it may be that your modem uses a different 56K protocol from the one used by the modem answering at our access number.
If you are not reaching a 56K connection with your current access number, try using a different access number.