Installing NetZero

    Installing NetZero from a download?

    Installing NetZero from a Download
    –Double-click the NetZero install icon. Follow the on-screen instructions.
    –Select I already have an account. and enter your Member ID and Password. Click Continue.
    –Select your connection type. Click Continue.
    –Enter the telephone number of the line connected to your computer. Click Continue.

      If you do not have call-waiting, be sure “No” is selected for question 3 Do you want to disable cal waiting?.
      If you are a NetZero Toll-Free subscriber, you will not need to complete below steps. You will simply be asked to Connect after clicking on Finish.

    –Select your local access numbers. Click Continue .
    –Click Connect to log on to NetZero.

    Note: Please check with your telephone company to confirm that under your calling plan the chosen access numbers will not result in additional charges. You are solely responsible for all telephone charges related to accessing our services and NetZero will not reimburse you for any such charges, including long distance or toll charges.

    Logging on to NetZero:

    –Double-click the NetZero Internet icon whenever you want to connect to the Internet.

    –Enter your Member ID and Password and click Connect to log on to NetZero.

    How to setup NetZero from CD?

    1. Installing NetZero from CD

    –Insert the NetZero CD into your computer’s disc drive. Follow the On-screen instructions.
    –Be sure NetZero is checked. Check “Norton Security Software” if you have a Norton Security product (if you don’t see this screen, skip to step three).
    –Select “I already have an account” and enter your Member ID and Password. Click “Continue”.
    –(Optional, depending on your computer’s configuration)Select your connection type. Click “Continue”.
    –NetZero will temporarily connect to the Internet. Please wait while NetZero performs this important step.
    –(Optional, depending on your computer’s configuration) Enter the telephone number of the line connected to your computer. Click “Continue”.

      If you do not have call-waiting, be sure “No” is selected in question 3.

    –Select your local access numbers. Click “Continue”.

      If you are in an area that requires ten-digit dialing (area code plus phone number), check the Area Code box for each selected access number.
      If you are in an area that requires eleven-digit dialing (1 plus area code and phone number), check the Dial 1 and Area Code boxes for each selected access number.

    –(Optional, depending on your computer’s configuration) Click “Finish” to confirm your dial-up access numbers.
    –Click “Connect” to log on to NetZero.
    2. Installing NetZero and USB Modem from CD

    –Insert the NetZero CD into your computer’s disc drive. Follow the On-screen instructions.
    –When prompted, connect the external modem to a USB port on your computer, and connect the phone line to your modem and the wall jack. Click ”OK” to continue.
    –Select “I already have an account” and enter your Member ID and Password. Click “Continue”.
    –(Optional, depending on your computer’s configuration)Select your connection type. Click “Continue”.
    –NetZero will temporarily connect to the Internet. Please wait while NetZero performs this important step.
    –(Optional, depending on your computer’s configuration) Enter the telephone number of the line connected to your computer. Click “Continue”.

      If you do not have call-waiting, be sure “No” is selected in question 3.

    –Select your local access numbers. Click “Continue”.

      If you are in an area that requires ten-digit dialing (area code plus phone number), check the Area Code box for each selected access number.
      If you are in an area that requires eleven-digit dialing (1 plus area code and phone number), check the Dial 1 and Area Code boxes for each selected access number.

    –(Optional, depending on your computer’s configuration) Click “Finish” to confirm your dial-up access numbers.
    –Click “Connect” to log on to NetZero.

    3. Logging on to NetZero
    –Double-click the NetZero Internet icon whenever you want to connect to the Internet.
    –Enter your Member ID and Password and click “Connect” to log on to NetZero.

    How do I install NetZero HiSpeed?

    Installation is very easy. Simply download the NetZero HiSpeed installer and save it to your desktop. Then, double-click on the file to install NetZero HiSpeed.

    Note: Before installing NetZero HiSpeed, please ensure you disconnect from NetZero Internet and close all browser windows.

    If you have already signed up for the NetZero HiSpeed service and just need to download the software, click here.

    If you have not yet signed up for the NetZero HiSpeed service, click here to both sign up and download the software.

    Installing NetZero Causes Error Message in Hhctrl.ocx

    When you try to install NetZero version 2.x, you may receive an error message that includes the Hhctrl.ocx file.

    To resolve this issue, install the latest version of Internet Explorer. For information about obtaining the latest version of Internet Explorer, click on the following link to view the Microsoft Web site: http://www.microsoft.com/windows/ie.

    I am receiving an error Please Close all Open Web Browser Windows while installing NetZero

    If you trying to install the NetZero software and are receiving an error that you need to close all open web browser windows, please follow the steps below.

    Close iexplore.exe Process

    Windows 95/98/ME Users:

    –Press and hold the Ctrl, Alt and Delete keys at the same time.
    –A window will appear, listing all of the programs running on your system.
    –Locate iexplore and click End Process.
    –Now Install the NetZero software.

    Windows XP Users:

    –Press and hold the Ctrl, Alt and Delete keys at the same time.
    –Select the Processes tab.
    –Locate iexplore and click End Process.
    –Now install the NetZero software.

    How do I create an account with NetZero?

    A. Creating Single Member Account

    –Double-click the NetZero icon on your desktop and select whether you want to Create a new account or Sign in to your existing account.

      Note: If you are subscribed to NetZero’s Toll-Free service please skip to point 6.

    –Next, choose how you’ll connect to the Internet. If you will connect by modem, select Use NetZero Dial-up Internet Access. Check the boxes to select whether to mute your modem, automatically connect when you start your computer, and have NetZero redial if you are disconnected. Click Continue when done (if you already have a high-speed Internet service and want to connect to NetZero using a DSL, cable or a LAN connection, click the circle next to Use Another Connection and click Finish).
    –Type the area code and phone number from where you’ll be dialing in the Set Up a Dialing Location screen. Then type in a name for your dialing location (the default name is Home). If you have Call Waiting and want to disable it, click Yes next to Do you want to disable call waiting? If you need If you need to dial a number to reach an outside line, click the circle next to Yes for Question 4. and input the number (i.e. 8 or 9). To set up advanced dialing rules, click Advanced and add the appropriate dialing preference(s). Click Continue when done.
    –The NetZero software will now dial an 800 number to get the latest access numbers, and the Select Access Numbers screen will open, showing a list of access numbers local to you. If you would like to view the access numbers for another area code, select the appropriate area code from the drop-down menu next to View access numbers for another area code. Check the boxes next to the access numbers you want to use, and check the boxes if you need to dial a 1 or the area code. Click Continue when finished.

      Please check with your telephone company to confirm that under your calling plan the chosen access numbers will not result in additional charges. You are solely responsible for all telephone charges related to accessing our services and NetZero will not reimburse you for any such charges, including long distance or toll charges.

    –If you need to make any changes, click Back. Otherwise, click Connect to log on to NetZero.
    –To connect to NetZero in the future, just double-click the desktop icon and click Connect.

    B. Creating Additional Member Accounts

    You can set up multiple members and profiles on one PC by following the instructions below.

    1. Double-click the NetZero icon on your desktop.
    2. From the Member ID drop-down menu, select Create new account.
    3. You will be taken to a registration Web page.
    4. Follow the on-screen steps to create your additional account.

    How do I uninstall/reinstall NetZero?

    Step 1: Get a copy of NetZero

    Before uninstalling NetZero be sure you have a copy of the software to reinstall, either on CD or from download. Click here for information on getting a copy of NetZero software.

    Step 2: Uninstall NetZero

    Note: You may want to write down your NetZero Member ID and password – you will need it to log on to NetZero again.

    1. Exit NetZero.
    2. Click on the Windows Start button and select Control Panel (Windows 98, ME, 2000 users click Start, point to Settings, then select Control Panel).
    3. Click on Add/Remove program (Windows Vista/7 users click Uninstall a program).
    4. Select NetZero from the list, then click Remove or Uninstall.

    Step 3: Reinstall NetZero

    1. If you are installing from a CD, please follow the steps listed above.
    2. If you are installing from a download, please follow the steps listed above.
    3. To install from the NetZero Installer on your computer, click here.

    Connection Options – NetZero

    1. To access the Connection Options screen, click Setup on the NetZero logon screen.
    2. On the Welcome to NetZero Setup screen, click Connection.
    3. The Choose a Connection Type window will appear.

    Connection Settings

    There are two ways to connect to NetZero. The most common way our users connect is via a dial-up modem connection. To connect to NetZero via a modem, ensure that the NetZero Dial-up Internet Access circle is checked in the Connection Type settings section.
    If you have DSL, cable or are currently using a LAN connection, you may also connect to NetZero through your existing Internet connection. Just check the circle next to Use Another Connection.

    Mute Modem Speaker

    In an effort to ensure that you achieve a smooth connection to the Internet, we have improved our dialer by allowing you to select multiple access numbers to dial. If one number is busy or experiencing trouble, the NetZero dialer tries the next available number until a successful connection can be established. If the dialer has to try several numbers, it may take some time before you are connected. Rather than hear your modem repeatedly making noise, you can mute the modem by clicking the circle next to Yes for the question, Would you like to mute the modem?

    If you prefer to hear your modem while you are being connected, click the circle next to No.

    Click Finish to save your new settings and return to the logon screen. If you would like to exit the screen without saving the settings, click Cancel.

    After making connection option changes, you will return to the Welcome screen. Ensure that your MemberID is selected and you have entered your password. Once this is done, click Connect. You will be connected to NetZero through the Internet connection you selected.

    Note: When connected to NetZero through the Use Another Connection option, you will be able to receive your NetZero email but may not be able to send it.

    NetZero Email

    When you run NetZero for the first time, Message Center will be set as your default email program if you have not already configured a default email client using the NetZero software. If you prefer, you can choose to automatically configure Outlook Express as the email program you use to check NetZero email.

    Follow these steps to automatically configure Outlook Express as your default email program:

    1. Double-click the NetZero icon on your desktop, and click Settings on the Welcome screen.
    2. Click Email to select your default email program, then select Outlook Express/Windows Mail. Click Finish when done.

    To make Message Center your default email program, follow the same steps, and click the circle next to Message Center.

    Note: If you use a different email program such as Eudora, Microsoft Outlook, or Netscape Messenger, you will need to manually configure NetZero to set up your default email program. For settings and more details, please click here.