Installing and Setting up NetZero DSL
Installing your NetZero DSL is a snap, with our Broadband Installation Kit. You’ll get everything you need in the Broadband Installation Kit, including the DSL Modem, cables, phone filters, and a full installation CD. The kit comes with easy to follow instructions, and the software will guide you through several simple steps to configure your computer, and get you connected. No additional tools are required to install NetZero DSL and the simple installation should only take a few minutes.
Install and setup NetZero DSL:
Step 1: Insert the NetZero DSL CD into the CD-ROM drive
Once you insert the NetZero DSL CD the installation program will launch automatically. If not, manually start the program.
Once you insert the NetZero DSL CD, the installation program will launch automatically (if not, manually start the program by clicking Start and Run and typing d:\nz_dsl_installer.exe). Click Start Now in the NetZero Broadband DSL Guide screen. This program installs the NetZero DSL Connection Center software, and walks you through the process of connecting your DSL modem to the computer. The DSL CD is not required for the operation of the DSL connection. This process is also summarized below in steps 2 – 4.
Step 2: Install the phone jack filters
Locate the phone jack where you want to connect your modem.
Plug the dual connection phone jack filter into the wall jack (the one with both a Phone and DSL/HPNA port).
If you have a phone, answering machine, fax machine, satellite TV equipment, or other phone device in this jack location, plug it into the filter port labeled Phone.
Plug the DSL modem’s phone cable into the port labeled DSL.
Install a phone jack filter for all the other phone devices in your house (such as dial-up modems, fax machines, caller ID devices, and set top boxes). Plug each of these devices into the filter port labeled Phone.
Step 3: Connect the DSL modem to your computer
First, connect the phone cord from the Phone Line port on your DSL modem to the phone filter jack labeled DSL/HPNA.
Next, connect your DSL modem to your computer. Using the yellow Ethernet cable provided, plug one end into the modem’s Local Ethernet port (the one with the yellow border around it), and the other into your computer’s Ethernet connection to connect your modem to your computer.
Last, connect the provided AC power cord to the DSL modem, plug it in to a wall socket, and turn the power switch on (if you have a wireless modem).
Step 4: Check your connection
With your computer on, verify that the Power and Ethernet indicator lights on the front of the modem are green. If they are not, check all of your modem’s cables to make sure they are securely connected.
Note: The Internet or Service indicator light will not turn green until the modem software has been installed and an Internet connection has been established. Click here to learn what the Indicator lights mean.
Step 5: Verify that your connection is active
The easiest way to tell if you are connected to the Internet is by trying to view a Web page. Just open your browser, and type www.netzero.net. If you are able to view the site and navigate around without any problem you are successfully connected to the Internet through NetZero DSL. However, you can also look at the indicator lights on the modem to see if there is a connection. To understand what the lights on your modem mean, click here.
Another way to check your connection is to right-click on the connection center icon in the system tray and select Check Modem Connection.
If you have trouble viewing Web pages, try to reset your browser settings by following these steps.
Internet Explorer 5.0 or 6.0:
Open Internet Explorer and click on Tools.
Select Internet Options.
Click the Advanced tab, and select Reset all Defaults.
Click OK.
Close Internet Explorer.
Internet Explorer 7.0:
Close any Internet Explorer or Windows Explorer windows that are currently open.
Open Internet Explorer.
Click on Tools and select Internet Options.
Click the Advanced tab, and click Reset all Defaults.
Click Reset all Defaults in the Internet Explorer Default Settings dialog box
When Internet Explorer finishes restoring the default settings, click Close and then click OK.
Close Internet Explorer.
The changes will take effect the next time you open Internet Explorer.
Step 6: Check your Service Ready Date
When you signed up for NetZero DSL service, you received a confirmation email, which contained your Service Ready Date. This is the date your DSL service would be “turned on.” If you received your Broadband installation kit and have set up your computer before this date, you will not be able to connect to the Internet. Please check this date to be sure you aren’t trying to use your DSL service before it is turned on.
How do I connect my computer to the wireless network?
1. Right click on the wireless network icon in your systray (bottom right side) or click the Windows Start button, select Control Panel, click on Network and Sharing Center, then click on Connect to a Network in the Change your networking settings section.
2. Click on your network name in the list then click Connect
3. Type the Security key (if any), then click Connect.
Note: Some laptop PC’s have a switch on the side of the computer to enable wireless connection, make sure this switch is on.
Your home network is given a name so your computer can identify it, and tell it from other wireless networks. The default name for your network is PACE291 or PACExxx.
Note: Changing the default wireless name (SSID) in not necessary
To change the name of your network:
1. Open a browser and go to either
–http://gateway.pace.com
–http://192.168.1.254
2. Click on the wireless icon to open the Wireless Interface page.
3. Enter a new name for your wireless network in the Network Name (SSID) field.
4. Enable or disable the broadcast of your SSID over the wireless network by selecting or deselecting the check box (this is enabled by default).
–Enabled means that anyone scanning for wireless networks can see your SSID
–Disabled hides your network from others.
5. Select the channel mode (radio frequency band) that the access point (AP) uses for your wireless network. We recommend you select Auto.
6. If you choose a channel mode, select its value from its drop-down list.
7. Click Save when finished.
No. NetZero DSL is your ISP.
Yes. Once your NetZero DSL service is active, you can connect all of your computers, as well as any printers, in a home network.
If your DSL modem has a power switch in the back, and a Wireless indicator light on the front, it has a built-in wireless router and is network-ready. If you have a different modem, you will need to buy a router or hub before you set up your network. You can purchase these at most electronics or computer stores. Please note that NetZero DSL does not support third-party networking equipment.
No, most users just have one computer at home to connect to NetZero DSL. Setting up a local area network is not required
Installing your NetZero DSL is a snap with our Broadband Installation Kit. You’ll get everything you need in the Broadband Installation Kit, including the DSL Modem, cables, phone filters, and a full installation CD. The kit comes with easy to follow instructions, and the software will guide you through several simple steps to configure your computer, and get you connected. No additional tools are required to install NetZero DSL and the simple installation should only take a few minutes.
Click here to view the status of your DSL order and DSL modem shipment.
Installing your phone jack filters is quick and easy.
1. Locate the phone jack where you want to connect your modem.
2. Plug the filter into the wall jack.
3. If you have a phone, answering machine, fax machine, satellite TV equipment, or other phone device in this jack location, plug it into the filter port labeled Phone.
4. Install a Phone jack filter for all the other phone devices in your house (such as dial-up modems, fax machines, caller ID devices, and set top boxes). Plug each of these devices into the filter port labeled Phone.
Note: It is not recommended to have more than 5 telephone devices or extensions connected in your home. Doing so might cause interference with your DSL connection even if all the devices have DSL filters installed.
Your DSL modem is automatically set up by the NetZero DSL Connection Center software, and does not require any extra configuration.
A. Install the NetZero DSL Connection Center Software
Once you insert the NetZero DSL CD the installation program will launch automatically. If not, manually start the program.
Windows 98SE/ME/2000/XP/Vista:
Click Start and select Run. When the window opens, type d:\nzdslsetup.exe (if your CD or DVD drive is not D: use which ever is the correct drive designation).
This program installs the NetZero DSL Connection Center software, and walks you through the process of connecting your DSL modem to the computer. The DSL CD is not required for the operation of the DSL connection. This process is also summarized below in steps 2 – 4.
B. Connect your DSL modem to your computer:
First, connect the phone cord from the Phone Line port on your DSL modem to the phone filter jack labeled DSL/HPNA.
Next, connect your DSL modem to your computer. Using the yellow Ethernet cable provided, plug one end into the modem’s Local Ethernet port (the one with the yellow border around it), and the other into your computer’s Ethernet connection.
Last, connect the provided AC power cord to the DSL modem, and plug it in to a wall socket.
If you are having a new DSL Wireless modem, then follow the below steps:
a. Installing the DSL Filter
To install the DSL Phone line filter, simply connect the cable from your telephone device to the 2Wire DSL Phone line filter, and then connect the cable from the filter to your telephone wall outlet.
b. For Wall-Mounted Telephones
To install the filter between the original wall plate and your wall-mounted phone:
Lift the telephone from the wall pegs, and disconnect the phone cord from the wall jack.
Connect the phone cord from the back of the 2Wire DSL filter into the wall jack, and mount the filter on the wall plate pegs
Connect the phone cord to the phone jack located on the front of the mounted 2Wire DSL filter.Note: If you have a DSL modem, you can connect it to the phone jack located at the bottom of the filter.
Attach the telephone to the mounting pegs on the 2Wire DSL filter and your installation is complete.
c. Connecting the Power Adapter
Connect one end of the power adapter to the POWER port of your gateway.
Connect the other end of power adapter to an electrical outlet.Note: You can use an AC extension cord provided it is compliant to local regulatory requirements.
d. Connecting the Phone Line
Connect one end of the telephone line (gray) to the PHONE LINE port of your gateway.
Connect the other end of the telephone line to the DSL Phone line filter if one is used, or to the telephone wall outlet.
e. Configuring Wireless Adapters
You must manually configure the Wireless adapter to communicate with the gateway. This section provides instructions to configure your adapter with WPA.
1. Install and configure your wireless adapter according to the manufacturer’s instructions.
2. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA).
3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the gateway serial number (for example, 2WIRE110), located on the bottom of your gateway.
4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your gateway, (for example, 1234567890).
Note: For Mac OS X users, you may need to enter the ”$” character at the beginning of the encryption key (for example, $1234567890).
f. Confirm your connection
With your computer on, verify that the Power and Ethernet indicator lights on the front of the modem are green. If they are not, check all of your modem’s cables to make sure they are securely connected.
Note: the Internet indicator light will not turn green until the modem software has been installed and an Internet connection has been established. Click here to learn what the indicator lights mean.
Another way to check your connection is to right-click on the connection center icon in the system tray and select Check Modem Connection.
There are two ways to connect the computer to the gateway –
Ethernet or Wireless.
With either connection, the first computer that is connected to the network is used to configure the gateway for proper operation.
Connecting via Ethernet Ports
Four computers can be connected directly to the gateway using Ethernet connection. Connect one end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the gateway and the other end to the computer’s Ethernet port.
Connecting the Power Adapter
1. Connect one end of the power adapter to the POWER port of your gateway.
2. Connect the other end of power adapter to an electrical outlet.
The modem has an integrated Wi-Fi access point (AP) that enables to connect your wireless-enabled computers to your home network.
Most laptop computers are equipped with an internal 802.11b/g card. If the computer is not equipped with an internal card, an external wireless adapter can be installed for wireless networking.
Configuring Wireless Adapters
The wireless adapter must be manually configured to communicate with the gateway/modem.
1. Install and configure wireless adapter according to the manufacturer’s instructions.
2. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA).
3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the gateway serial number (for example, 2WIRE110) and located on the bottom of the gateway.
4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of the gateway, (for example, 1234567890).
Note: Mac OS X users may need to enter the ”$” character at the beginning ofthe encryption key (for example $1234567890).
In order to set up a wireless network you’ll need to have both a wireless card for your PC and a wireless router. If you have the wireless modem, you first need to create and name your network, then add computers to it. If your modem has a power switch in the back, you have a wireless modem.
If you don’t have a wireless modem, you will need to buy a third-party wireless router, available at most local electronics stores, and follow the instructions below.
The NetZero DSL modem is already equipped with routing capability and should be used as your router. To set up a wireless network using your NetZero DSL modem, you will need to disable routing in the wireless router.
To configure the wireless network without a wireless modem:
1. Connect your wireless router
Connect your wireless router to the DSL modem, by unplugging the Ethernet cable from your computer, and connecting it to one of the LAN ports in your wireless router.
2. Disable DHCP function in your wireless router
The wireless router will need to have its DHCP function disabled. You will need to check your wireless router manual or contact the router vendor for information on how to change this feature within the router.
3. Restart your NetZero DSL modem and your computer
Many times your modem will simply need to be turned off and restarted (power-cycled) in order to re-establish connection to the Internet.
A. Shut down your computer.
B. Turn off your DSL modem by unplugging the AC power cord.
C. Wait for at least 30 seconds to one minute.
D. Turn on your DSL modem by plugging back the AC power cord, and
wait for it to go through its internal setup until the Power and DSL
lights are green and steady.
E. Turn on your computer, and try to reconnect to the Internet.
4. Configure the NetZero DSL modem’s firewall to allow the wireless router access to the Internet.
In some cases you may need to configure your DSL modem’s internal firewall to allow the wireless router access to the Internet. To do so:
A. Open a Web browser and go to http://gateway.2wire.net.
B. Click on the Firewall icon and select Firewall Settings.
C. Click on Select a Computer, and find your wireless device from the drop-down list.
D. Be sure Allow all connections (DMZPlus Mode) is checked.
E. Click Save.
F. Restart your computer, and power cycle both the wireless device and the DSL modem.
Please note: These instructions are meant to be general guidelines for setting up a standard wireless network. You should always follow the vendor’s instructions for installing, configuring, and maintaining your wireless network. If you have any questions about your wireless network, or have any problems, please contact your wireless equipment vendor’s technical support. Below are four of the more popular Wireless Network Device vendors. If your wireless router is made by one of these vendors, click on the link to be taken to their Web site:
Note: In some cases, you will need the modem Username and password to set up the Wireless connection. You can find this information on the bottom of the modem:
Username: modem’s serial number@dsl.untd.com
Password: modem’s serial number
First, connect the phone cord from the Phone Line port on your DSL modem to the phone filter jack labeled DSL/HPNA.
Next, connect your DSL modem to your computer. Using the yellow Ethernet cable provided, plug one end into the modem’s Local Ethernet port (the one with the yellow border around it), and the other into your computer’s Ethernet connection.
Last, connect the provided AC power cord to the DSL modem, plug it in to a wall socket, and if your modem has a power switch, turn it on.
To access your Modem Portal page, please be sure your modem is properly connected to your computer, then click here
1. Click on the Windows Start Button then click on Connect to (if Connect to is not visible, click on Control Panel and go to Network and Internet).
2. Click on Network and Sharing Center and look for Connect to a network on the left under Tasks.
3. Click on Set up a connection or network.
4. Select Manually Connect to a wireless network and click on Next.
5. Enter the information for the router under Manually connect to a wireless network.
6. Click Next when finished to connect to the network.
There are two ways to connect the computer to the gateway –
1. Ethernet or
2. Wireless.
With either connection, the first computer that is connected to the network is used to configure the gateway for proper operation.
Connecting via Ethernet Ports
Four computers can be connected directly to the gateway using Ethernet connection. Connect one end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the gateway and the other end to the computer’s Ethernet port.
Connecting the Power Adapter
1. Connect one end of the power adapter to the POWER port of your gateway.
2. Connect the other end of power adapter to an electrical outlet.
The modem has an integrated Wi-Fi access point (AP) that enables to connect your wireless-enabled computers to your home network.
Most laptop computers are equipped with an internal 802.11b/g card. If the computer is not equipped with an internal card, an external wireless adapter can be installed for wireless networking.
Configuring Wireless Adapters
The wireless adapter must be manually configured to communicate with the gateway/modem.
1. Install and configure wireless adapter according to the manufacturer’s instructions.
2. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA).
3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the gateway serial number (for example, 2WIRE110) and located on the bottom of the gateway.
4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of the gateway, (for example, 1234567890).
Note: Mac OS X users may need to enter the “$” character at the beginning of the encryption key (for example $1234567890).