How do I make the switch to NetZero and cancel my existing Internet service?

    Follow these simple steps to cancel your current service and make the smart choice to switch to NetZero.

    1. Sign-up for NetZero.
    2. Click on the link below for your current Internet Service Provider for instructions on how to cancel your account.

    Please have the following information handy:

    1. Your Member ID
    2. Your name and mailing address
    3. The telephone number related to your account
    4. The credit card or account number associated with your account (for verification purposes)

  • America Online (AOL)

    • Members can cancel over the phone, by fax, or by mail.

    Phone: 1-888-265-8008

    1. Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
    2. Ask that a confirmation of your cancellation be faxed or mailed to your home address.

    Fax: 1-801-622-7969

    Please click here, print, fill out and fax the cancellation form to the number above.

    Mail: America Online, P.O Box 1600, Ogden UT 84402-9926

    Please click here and print and fill out the cancellation form, and mail to the address above.

  • Microsoft Network (MSN)

    • Members can cancel their subscriptions over the phone, 24 hours a day, 7 days a week.

    Phone: 1-800-386-5550

    1. Call the number and follow the instructions to cancel your membership.
    2. Ask for a ticket number for your cancellation.

  • EarthLink

    • Members can cancel over the phone or by mail.

    Phone: 1-800-719-4660

    1. Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
    2. Ask that a confirmation of your cancellation be faxed or mailed to your home address.

    Mail: Send certified letter to: 1375 Peachtree St., Level A, Atlanta, GA 30309

    Please click here and print and fill out the cancellation form, and mail to the address above.

  • WorldNet (AT&T)

    • Members can cancel over the phone, by fax, or by mail.

    Phone: 1-800-400-1447

    1. Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
    2. Ask that a confirmation of your cancellation be faxed or mailed to your home address.

    Fax: 1-800-310-8129

    Please click here, print, fill out and fax the cancellation form to the number above.

    Mail: AT&T Worldnet Services, P.O. Box 1923, Morristown, NJ, 07962

    Please click here and print and fill out the cancellation form, and mail to the address above.

  • Prodigy

    • Members can cancel over the phone or by mail.

    Phone: 1-800-213-0992

    1. Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
    2. Ask that a confirmation of your cancellation be faxed or mailed to your home address.

    Mail: Prodigy Communication, P.O. Box 203370, Austin, TX, 78720-3370

    Please click here and print and fill out the cancellation form, and mail to the address above.

  • CompuServe

    • Members can cancel over the phone, by fax, or by mail.

    Phone: 1-800-848-8990

    1. Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
    2. Ask that a confirmation of your cancellation be faxed or mailed to your home address.

    Fax: 1-904-357-7198

    Please click here, print, fill out and fax the cancellation form to the number above.

    Mail: CompuServe, P.O. Box 28650, Jacksonville, FL 28650-8650

    Please click here and print and fill out the cancellation form, and mail to the address above.

  • PeoplePC

    • Members can cancel over the phone.

    Phone: 1-888-587-9669

    1. Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
    2. Ask that a confirmation of your cancellation be faxed or mailed to your home address.

  • Netscape

    • Members can cancel over the phone, by fax, or by mail.

    Phone: 1-866-541-8233

    1. Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
    2. Ask that a confirmation of your cancellation be faxed or mailed to your home address.

    Fax: 1-904-232-4900

    Please click here, print, fill out and fax the cancellation form to the number above.

    Mail: Netscape, PO BOX 17180, Jacksonville, FL 32245-7180

    Please click here and print and fill out the cancellation form, and mail to the address above.

  • Other ISP

    • If you have an Internet Service Provider that is not listed above, you will need to search their website for their terms and conditions which should provide a cancellation telephone number, fax number or address.

    Click here to fill out a quick cancellation form which you may be able to use when canceling your account.

    3. Start enjoying all the benefits of your new NetZero account – not to mention all the money you’ll be saving!