| Minor projects and repairs at home usually call for a handyman. For your technical support needs, speak to a handy NetZero technician. We can help you with slow PC performance, virus or malware detection and removal, online storage set-up for backing up files and photos, and wireless set up for Smart TVs or printers.
Our technician will guide you through resolving your technical problem over the phone. NetZero Premium Technical Support is only $45 per each incident. That’s less than half the cost of an average service visit that others charge. Since you’re walking through the resolution with our technician, you’ll also learn how to handle it yourself next time which can provide you with additional future savings. To speak with one of our technicians, call 1-800-390-1977. We’re available Monday to Friday between 10am to 7pm Eastern time. |
The standard technical support provided with your service ensures that our Internet and other related services are working properly. Premium Technical Support can cover issues or topics that may not be directly related to your service subscriptions.
Premium Technical Support can assist in the following:
• PC performance optimization for computer systems that are running slow or constantly encountering errors.
• PC Virus/Malware detection and removal for computer systems that may have been infected.
• Internet connection set-up for Smart TVs.
• Online storage set-up and/or back-up for computer systems and other mobile devices.
Premium Technical Support costs $45 per incident. A case number will be assigned for each request and the scope of support will be limited to resolving each case.
The Premium Technical Support fee will be collected separately from other monthly service subscriptions. You don’t need to have a monthly subscription to use Premium Technical Support. We simply require a credit or debit card to process the payment.
No. There is only a one-time charge for each incident or case. A subscription or commitment is not required.
To allow ample time for troubleshooting, Premium Technical Support is available within 30 days of opening the case or until the case is resolved, whichever occurs first.
All new support cases need to begin with a phone call. When contacting Premium Technical Support for an existing case, you must provide your case number to receive assistance. Technicians are available Monday through Friday from 10am to 7pm Eastern time and can be reached through the following:
• Toll-free phone number – 1-800-390-1977
• Email – premts@support.netzero.com
• SMS – Coming soon! Make sure to check with your cellular provider regarding charges related to using this feature on your phone.
No. Premium Technical Support is only available through remote assistance using the contact channels above.
No. Premium Technical Support service is not transferable and is limited to one device per incident.
No. Support for the Mac operating system is not available at this time.
Technicians will do their best to resolve your issue. However, if the resolution requires additional software or hardware from a device manufacturer, we will provide you with the respective instructions and contact information to continue troubleshooting.