How do I know that the mail I received is from you?

Please remember that NetZero will never send you an unsolicited email asking you for your password, social security number, mother’s maiden name, or driver’s license number. If you see such an email message, please report the incident to NetZero, by forwarding the mail along with its full headers to abuse@support.netzero.com.

To learn how to forward an email with full headers, please click here.

There are a number of ways to determine whether or not the email address shown in an unsolicited message you have received is an actual NetZero address. Legitimate NetZero addresses cannot:

1. Contain any symbols other than letters, numbers, spaces or the symbols ‘-,’ ‘_’ and ‘.’;

2. Consist solely of numbers or have more than one ‘.’ symbol in a row (such as 12345@netzero.com or ‘user..name@netzero.com’);

3. Begin with any character other than a letter or have a character other than a letter or a number immediately before the ‘@’ sign;

4. Be shorter than two characters, or longer than 64 characters.

Any address that does not meet the above criteria is not a valid NetZero address. However, addresses that meet the above criteria are sometimes forged which makes the identification a little trickier.

If you are using Message Center, all emails sent from NetZero will have a small NetZero icon next to them, instead of the envelope icon, as highlighted in the picture below. This will mean that the email is authentic and can be trusted. However, an exception to this would be when you receive any message from a NetZero partner. Such messages would have the envelope icon next to them, instead of the NetZero icon. You would not be able to report such messages as Junk using the “Report Junk” feature and would receive a notification claiming that messages originating from NetZero advertiser cannot be reported/blocked.