Troubleshooting Email
If you have the below difficulties while accessing emails such as:
* Clicking on the Inbox tab results in a blank page.
* Email messages take a long time to load.
* Delete or Send buttons do not work.
In many cases, these problems can be caused by security settings on your computer, either with third-party security software, or with the existing Windows Internet security settings. If you’ve been experiencing any of these symptoms, please try the following solutions:
1. Open ZoneAlarm Pro, and click Privacy.
2. Click Site List, and then click Add.
3. Type netzero.net in the field.
4. Click the X under Persistent Cookie Control for netzero.net.
5. Set the cookie control to Allowed.
6. Clear your browser’s cache and log back in to Message Center.
Norton Internet Security:
1. Open your Norton software.
2. Click Options, and select Web Content.
3. Select Add Site, and type netzero.net.
4. Click the User Settings tab, and uncheck Use Ad Blocking settings.
5. Select Permit.
1. Click the Start button on your taskbar.
2. Select Settings, and click Control Panel.
3. Open Internet Options, and click the Advanced tab.
4. Remove the check next to Enable third party browser extensions under the Browsing header.
5. Once you’ve completed these steps please log back in to Message Center.
1. Open EZ Firewall.
2. Click Privacy, and select Site List.
3. Add netzero.net to the list.
4. Right-click the red X under Cookie Control: 3rd Party, and select Allow for netzero.net.
5. Clear the temporary files and cookies from your browser, close all browser windows, and log back in to netzero.net.
1. Add netzero.net to Kerio’s site exceptions list.
2. Exit and restart Kerio.
3. Clear the temporary files and cookies from your browser, close all browser windows, and log back in to netzero.net.
1. Close all pop-up windows.
2. Restore pop-ups after a page loads.
3. Close all JavaScript errors.
4. Stop browser window resizing.
1. Disable your security software (including spam blockers, anti-spyware software, firewalls, pop-up blockers, etc).
2. Clear the temporary files and cookies from your browser, close all browser windows, and log back in to netzero.net.
1. Launch Internet Explorer.
2. Click on Tools and select Internet Options.
3. Click on the Advanced tab.
4. Uncheck the box next to Enable third party browser extensions under the Browsing header.
5. Clear the temporary files and cookies from your browser, close all browser windows, and log back in to netzero.net.
If after trying these solutions you continue to experience any of these symptoms, you can switch back to our previous version of Message Center by clicking here.
Please email us at help@support.netzero.com and include as much of the following information as possible:
* The Operating System (your OS version is visible on the Start Menu, when you click the Windows Start button) and browser version you’re using (to see your browser version, open your browser, click on Help, and select About).
* List any security, firewall, anti-virus, pop up blocker, or anti-spyware software installed on your computer.
* Include a screenshot of the page on which you see the problem (to take a screenshot, simply press the Print Screen key on your keyboard, then open a graphics program such as MS Paint or Photoshop. Click on New, then Edit, then Paste. Save the image to your desktop, and attach it to your email to us).
* List any plug-ins (such as Java) you have installed in your browser.