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Top 5 Questions
What is NetZero HiSpeed?
How does NetZero HiSpeed work?
Can I use a Firewall program with NetZero HiSpeed?
What causes the "NetZero HiSpeed Unavailable" message?
Why am I receiving "Page Cannot Be Displayed" errors?
Frequently Asked Questions
Features
What is Instant On!?
What is Connect on Demand?
What is Connect on Start-up?
What is NetZero HiSpeed?
What are the hardware and software requirements for using NetZero HiSpeed?
Why do I need NetZero HiSpeed?
What features does NetZero HiSpeed include?
How do I use the Pop-Up Blocker with NetZero HiSpeed?
How does NetZero HiSpeed differ from NetZero Platinum?
How fast is NetZero HiSpeed?
How reliable is NetZero HiSpeed?
How does NetZero HiSpeed work?
What gets accelerated with NetZero HiSpeed?
Will NetZero HiSpeed speed up everything I do on the Web?
How do I sign up for NetZero HiSpeed?
What browsers can I use with NetZero HiSpeed?
Can I use NetZero HiSpeed when connected through another ISP?
Does NetZero HiSpeed speed up email?
Can I use NetZero HiSpeed with secure pages or sites?
How do I download the NetZero HiSpeed software?
How do I install the NetZero HiSpeed software?
Why am I getting a slow connection?
How do I enable Email Acceleration?
What is Turbo Web Page Acceleration?
Technical
How do I reset the pop-up blocker counter?
How do I find out the version of the NetZero HiSpeed software that I am using?
After updating NetZero HiSpeed, my Toolbar is stuck at 100% or unavailable.
After updating NetZero HiSpeed, my Pop-up Blocker does not work.
I'm having problems running Internet Explorer with NetZero HiSpeed
I'm having trouble logging into certain Web sites
NetZero HiSpeed Unavailable
Page Cannot Be Displayed
Slow connection with NetZero HiSpeed
How can I adjust acceleration speed?
How do I adjust image quality when using NetZero HiSpeed
NetZero HiSpeed compatibility issues with other software
How do I install the NetZero HiSpeed software?
How do I start NetZero HiSpeed?
What are the hardware and software requirements for using NetZero HiSpeed?
What browsers can I use with NetZero HiSpeed?
Why can't I use NetZero HiSpeed when connected through another ISP?
Does NetZero HiSpeed speed up email?
Can I use NetZero HiSpeed with secure pages or sites?
How can I temporarily disable NetZero HiSpeed?
How can I exclude specific web sites from being accelerated?
How do I uninstall NetZero HiSpeed?
Error Messages / Solutions
NetZero HiSpeed Unavailable
NetZero HiSpeed encountered a problem while starting, disabling acceleration for this online session
NetZero HiSpeed acceleration is unavailable for this online session
NetZero HiSpeed could not start due to a conflict with another application
The file sdi.db, used by NetZero HiSpeed, cannot be created or modified
Failed to automatically enable the proxy settings in Internet Explorer
The NetZero HiSpeed software is already running
NetZero HiSpeed has encountered a problem with the Windows Operating System
NetZero HiSpeed has encountered a problem while launching
Your copy of the NetZero HiSpeed software has been corrupted
NetZero HiSpeed has encountered a problem and needs to close
I keep seeing a 'Script Error' popup window with NetZero HiSpeed
NGCV