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NetZero HiSpeed Unavailable

Let our new Connection Wizard pinpoint your problem!

The NetZero Connection Wizard is our newest help tool. Download it today to identify and resolve many common issues that may prevent you from successfully connecting to the Internet.

To use the NetZero Connection Wizard, you will need to have a Windows Operating System (other than Windows NT) running on your computer. If you cannot download the NetZero Connection Wizard from your computer, simply download it onto a diskette from any computer with Internet access and then install it on the computer you would like to fix.

Click here to download the Connection Wizard.

If you having trouble accessing Web pages with NetZero HiSpeed, there are several steps to try to troubleshoot the issue:

Troubleshooting Steps
A. Verify that you logged in with a NetZero HiSpeed-enabled account
B. Adjust your firewall settings*
C. Change your firewall settings to allow 'exec', 'x1exec' and 'Zcast' to access the Internet*
D. Disconnect from NetZero HiSpeed and reconnect
E. Uninstall and Reinstall the NetZero HiSpeed software

* = If applicable


A. Verify that you logged in with a NetZero HiSpeed-enabled account

If you use multiple NetZero accounts on the same computer, NetZero HiSpeed will only be enabled when logging in with the account with which you paid for the NetZero HiSpeed service. Please check that the Member ID you logged in with is a NetZero HiSpeed-enabled account.

To check to see if your account is NetZero HiSpeed-enabled, please visit https://account.netzero.net/s/account

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B. Adjust your firewall settings

In order to successfully connect to NetZero HiSpeed, you will need to change the Internet security setting of your firewall program to a setting compatible with any dial-up ISP such as NetZero, usually Medium.

Occasionally, after the initial installation of the NetZero software, you may receive a notice that exec, x1exec, ZCast or NZVoice.exe is trying to logon to the Internet. If you see this message, please click Yes to allow the NetZero software access to the Internet. If you don't allow access, our software will be unable to function properly.

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C. Change your firewall settings to allow exec, x1exec, Zcast and NZVoice.exe to access the Internet

When you log on to NetZero for the first time with a firewall program installed, the program may ask if you want to allow exec, x1exec, Zcast or NZVoice.exe to connect to the Internet. exec.exe, x1exec.exe, Zcast.exe and NZVoice.exe are the internal names of files in the NetZero HiSpeed program, and must be given access privileges in order to work correctly. If you accidentally chose to prevent exec, x1exec, Zcast or NZVoice.exe from accessing the Internet, you will likely get NetZero HiSpeed Unavailable errors when trying to get online.

To fix this, you will need to change your firewall's setting to allow exec, x1exec , Zcast and NZVoice.exe to access the Internet.

Note: If you have multiple firewalls installed on your computer, you will need to allow exec, x1exec.exe, Zcast.exe and NZVoice.exe to access the Internet on all the firewalls installed.

Click here, for instructions on how to allow NetZero HiSpeed to connect to the Internet.

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D. Disconnect from NetZero HiSpeed and reconnect

NetZero HiSpeed may have been disabled due to a temporary communication problem between the NetZero HiSpeed software on your computer and the NetZero HiSpeed servers you dial in to. Disconnecting from the NetZero service and reconnecting will usually resolve these types of issues.

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E. Uninstall and reinstall the NetZero HiSpeed software

If the above issues do not resolve the problem, the NetZero HiSpeed software may have become corrupted and should be uninstalled and reinstalled.

  1. Visit http://my.netzero.net/s/download to begin downloading the NetZero HiSpeed setup file.
  2. Save the setup file to your Desktop.
  3. When the download is completed, a NetZero HiSpeed setup icon will appear on your desktop.
  4. Go to your control panel by double-clicking My Computer, then double-clicking Control Panel
  5. Double-click Add / Remove Programs.
  6. Find the listing for NetZero HiSpeed and click the button to Remove it.
  7. Close the control panel and restart your computer by clicking the Start button and selecting Shut Down, then Restart.
  8. Once your computer has been restarted, Double-click the setup icon to reinstall NetZero HiSpeed.

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