Help Center Home

 My Password

 Billing and Usage History

 Payment and Account         Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

Get NetZero Software


 Contact Us

Select a different
Operating System

Updating Internet Explorer

If you are using an older version of Internet Explorer, you may have trouble accessing certain aspects of our service.

Internet Explorer version 5.0.1 or later is required to use NetZero and NetZero HiSpeed.

Internet Explorer versions 5.0.0 and earlier will need to be updated to the latest version available.

To check your version of Internet Explorer:

  1. Open Internet Explorer
  2. Go to the Help menu and select About Internet Explorer.
  3. The version number will be listed near the top. If it is 5.0.0 or lower, we suggest updating to the latest version available.

To update Internet Explorer:

  1. Visit
  2. Click the link to Download Now and follow the instructions on the page.

Note: If you have a NetZero CD-ROM, an updated version of Internet Explorer is available in the Explorer6 folder. To access it:

  1. Insert your NetZero CD-ROM
  2. If the installation screen appears, click Cancel.
  3. Double-click the My Computer icon on your desktop (if this is not present, click the Start button and select My Computer.)
  4. Right-click the NetZero CD-ROM and select Open.
  5. Double-click the Explorer6 folder.
  6. Double-click ie6setup.exe to launch the Internet Explorer 6 setup.

NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.