Help Center Home

 Billing History &
       Account Info
 

 My Password

 Update My Payment Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

Get NetZero Software

 Safety/Security

 Contact Us

 
Select a different
Operating System


I see a charge on my bill that I do not recognize.

NetZero may not have been able to collect your monthly payment in the previous month/s (Click here for reasons as to why this could have happened), and so you were charged the balance due as well as the current month's charges on your last billing date.

Or,

You may have recently upgraded your service to NetZero DSL Pro or added other add-on services, such as Norton Internet Security, Premium Content or Family Pack, or Games Unlimited. When you upgraded, you may have incurred pro-rated charges, which carried forward to your next billing date. Hence, you were charged an amount that is different from the advertised rate.

If you have questions about your payment, you can log in to account.netzero.net and click on Billing History to view your payment details.




 
NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Advertisers | Investors | Press | Privacy Policy | Your Privacy Rights  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2018 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.
NGCV