Billing and Account Questions Our customer support representatives answer emails 24 hours a day, seven days a week. - For questions about your NetZero Internet account or bill, click here. - For questions about your NetZero DSL account or bill, click here.
Technical Support Our customer support representatives answer emails 24 hours a day, seven days a week. - For questions about your NetZero Internet service, click here. - For questions about your NetZero DSL service, click here.
Report Spam/Unsolicited Email To report spam, harassing, or otherwise offensive email, forward the message(s), including full headers, to spamdesk@support.netzero.com. To learn how to enable email headers, click here.
Technical Support Representatives are available 24 hours a day, seven days a week.
NetZero DSL - Call 1-866-810-8092 and select option 3 to speak with one of our technical support representatives.
Please be at your computer when you call and be prepared to provide your Member ID, your operating system version (such as Windows XP), and any error messages you receive. If possible, please call us from a phone line that is not connected to your computer. To ensure quick and accurate resolution, you may be asked to connect and verify if the issue you are calling about is resolved.
Billing and Account Questions Call 1-866-810-8092 and select option 2 to speak with a billing representative.
Before you call, please have your NetZero email address and your credit card information available, to help us verify your account.
This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries.
Account Cancellation Call 1-866-810-8092 and select option 4 to speak with one of our customer service representatives.
Before you call, please have your NetZero email address and your credit card information available, to help us verify your account.
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