Free Email Policy

Maximum Mailbox Size - Free NetZero users will receive 1 GB of space to store their email. Free users with full mailboxes will not be able to receive new mail.

Maximum Incoming and Outgoing Total Message Sizes - Free NetZero users will be able to send and receive individual messages (including attachments) up to 10 MB in size.

Email Inactivity Policy - If you are a Free user, your email account will remain active as long as you check your mail at least once every 60 days. If you do not sign in to your Free email account for 60 days, your account will become inactive.

If you were previously a paid member and are now a Free user, your email account will become inactive after one year of no activity. After an additional 30 days if there is still no activity, all e-mails in the account will be deleted.

An inactive account:

1. Will not accept new mail
2. Will have all stored email deleted

With NetZero MegaMail you will receive a bigger mailbox, which can hold many more messages, and your email returning to the sender is reduced significantly. You will also receive extended Block List allowing you more number of entries, thus helping you organize your mailbox. Click here to sign up for NetZero MegaMail NOW.

Frequently Asked Questions

I sign on to NetZero's Free service frequently, but I don't check my NetZero email. Will my email account still be active after 60 days?

If you are a Free user, you must check your NetZero email at least once every 60 days to keep your mailbox active. If you were previously a paid member and are now a Free user, you must check your NetZero email at least once a year to keep your mailbox active. Logging on to NetZero alone will not prevent your email account from becoming inactive.

I use Outlook Express to check my email. Will I lose all my messages if I don't check them in 60 days?

No. Mail that you have already stored on your PC will not be affected by the policy. Only mail you view through our WebMail product will be deleted after 60 days (or 1 year if previously a paid member) of inactivity.

I just got back from a long vacation and noticed that my Free NetZero email account has become inactive. How do I reactivate it?

If your email service becomes inactive, you will be able to reactivate your email service at any time by simply checking your email. Your address book entries will still be available, but old email will have been deleted from your NetZero mailbox. NetZero will not be able to recover email messages once they have been deleted from our servers, so please make sure to keep your email service active.

If you are going to be accessing your email account more often, it may be in your best interest to sign up for a MegaMail account. You will receive and increased mailbox size limit and the account can only be closed by you. Click here to sign up for NetZero MegaMail NOW