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Operating System

Getting Started

What is Video Chat?
Can I do Video Chat with non NetZero members?
How much does Video Chat cost?
What are the system requirements?
What is the Flash Player?
How do I sign-up for Video Chat?
Do I need special equipment?
Can I use Video Chat with a Dial-up connection?

Using Video Chat

How do I initiate a chat?
Why do I see a Flash Player message when starting Video Chat?
How do I know if someone wants to chat with me?
How do I know if someone is online and available for chat?
What is a Chat Request?
How do I know if my Chat Request was accepted?
How do I use the Video Chat controls?
Can I chat with someone who doesn't have a Webcam?
Can I chat if I don't have a Webcam?
Can I save the Video Chat session?
Are there any limits to Video Chat duration?
Can I do Video Chat from any computer?
Can I do an audio-only chat?
How do I add people to my Chat list?
Can I Video Chat with more than one person at a time?
What do I do if I don't want to chat with someone?
Can I make myself invisible?

Troubleshooting

My webcam is not detected
My microphone is not detected.
How do I configure my Flash Player settings?
I am having problems viewing the video.
I see the video but can't hear anything.
Will my firewall affect my Video Chat?
The person I am chatting with can't see or hear me.

For more information about Message Center, click here.

To learn how to access your email usingdedicated email software, click here.

If you need further assistance, click here for ways to contact support.




 
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