Help Center Home

 My Password

 Billing and Usage History

 Payment and Account         Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

Get NetZero Software


 Contact Us

Select a different
Operating System

Common Browsing Errors / Solutions

NetZero HiSpeed has encountered a problem while launching.

This problem occurs when something about the current state of your computer is preventing NetZero HiSpeed from correctly loading its startup files. In most cases, restarting your computer will correct this problem.

If this problem persists, however, one of the NetZero HiSpeed files may have become corrupted. In this case, reinstalling the NetZero HiSpeed software should resolve the problem.

  1. Download a new copy of the NetZero HiSpeed software by clicking here.

Make sure you download OPTION 2. This download contains everything you need to get online and enjoy high-speed surfing over your dial-up connection.

  1. Choose the option to Save the incoming file. You will be asked to choose a directory. From the Save in drop-down menu, select Desktop so that the download file will be easy to locate.
  2. Once the download is complete, disconnect from NetZero. A NetZero HiSpeed setup icon will appear on your desktop. Double-click on the setup icon to reinstall NetZero HiSpeed.

NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.