Help Center Home

 My Password

 Billing and Usage History

 Payment and Account         Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

Get NetZero Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

Connection Errors / Solutions

Error 04: Your copy of the NetZero software has been corrupted. You must reinstall the software.

Error 04 appears when one of files required to run NetZero is missing or damaged and thereby preventing the software from launching correctly. To resolve the issue, please uninstall and reinstall the software.

To Uninstall and Reinstall NetZero

Un-installing NetZero

  1. Click the Windows Start button, point to Settings and select Control Panel.
  2. Double-click the Add/Remove Programs icon.
  3. Click once on NetZero Internet to highlight it and click on the Add/Remove button.
  4. Click OK and OK again to close the Control Panel.

Re-installing NetZero

  1. Click the My Computer icon on the desktop.
  2. Double-click on Local Disk C:
  3. Double-click on NetZeroInstaller.
  4. Double-click on NetZeroHSSetup.exe or NetZeroSetup.exe to begin re-installing NetZero.
  5. Follow the on-screen instructions to complete re-installing NetZero.

If you are unable to locate the file required to reinstall NetZero, please click here.


NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.
NGCV