Help Center Home

 My Password

 Billing and Usage History

 Payment and Account         Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

Get NetZero Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

Connection Errors / Solutions

  Browsing   Connection Email  ZeroPort

Let our new Connection Wizard pinpoint your problem!

The NetZero Connection Wizard is our newest help tool. Download it today to identify and resolve many common issues that may prevent you from successfully connecting to the Internet.

To use the NetZero Connection Wizard, you will need to have a Windows Operating System (other than Windows NT) running on your computer. If you cannot download the NetZero Connection Wizard from your computer, simply download it onto a diskette from any computer with Internet access and then install it on the computer you would like to fix.

Click here to download the Connection Wizard.


Error/Solution
Error Messages
I receive Error 02: NetZero software is already running while connecting
Error 03: Your copy of the NetZero software has been corrupted. You must reinstall the software in order to correct this problem.
Error 04: Your copy of the NetZero software has been corrupted. You must reinstall the software.
Error 05: NetZero has encountered a problem with the Windows Operating System. Restarting your computer may correct this problem.
Error 06: NetZero has encountered a problem with the Windows Operating System. Restarting your computer may correct this problem.
Error 07: NetZero has encountered a problem with the Windows Operating System. Restarting your computer may correct this problem.
Error 08: NetZero has encountered a problem with the Windows Operating System. Restarting your computer may correct this problem.
Error 09: Your copy of the NetZero software has been corrupted. You must reinstall the software in order to correct this problem.
Error 10
Error 11
Error 12: NetZero has encountered a problem with the Windows Operating System. Restarting your computer may correct this problem.
Error 13: NetZero has encountered a problem while launching. Restarting your computer may correct this problem.
Error 14 - 16
The NetZero HiSpeed software is already running
Error 17: NetZero has encountered a problem and needs to close
Windows Message: NetZero HiSpeed has stopped working
Error 26: NetZero could not continue due to a corrupted user preference file. Please reinstall the software.
Error 28: NetZero is unable to access your user preference file. Please reinstall the software.
Error 500: Connection Error
Error 602: Port Already Open
Error 619: The port is disconnected
Error 629: Port disconnected by the remote computer
Error 630: Port Disconnected due to Hardware Failure
Error 631: The Port was Disconnected by the User
Error 633: Port already in use or not configured for Remote Access dial out
Error 645: Internal Authentication Error
Error 666: Device not Ready
Error 676: The line is busy
Error 677: A person answered instead of a modem
Error 678: Remote modem not responding
Error 691: Username - Password invalid
Error 692: Hardware failure in port or attached device
Error: DUN (Dial-up Networking) not installed
Error: TCP/IP not installed
Dial-Up Networking Password Option Unavailable
Error 718: PPP timeout
Error 720: No PPP control protocols configured
Error 721: Remote PPP peer is not responding
Error 1273: Problem Connecting to the Internet
NetZero HiSpeed acceleration is unavailable for this online session
NetZero HiSpeed has encountered a problem and needs to close
NetZero HiSpeed has encountered a problem with the Windows Operating System
Application Cannot Continue
Other RAS errors
Symptoms
AOL starts when I connect to NetZero
I'm having problems with my modem, what can I do?
Can I use Dial-Up Networking (DUN) to connect to NetZero?
Can I use pulse dialing?
My Modem keeps making noise even after I get connected

Search our knowledge base




 
NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Advertisers | Investors | Press | Privacy Policy | Your Privacy Rights  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2018 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.
NGCV