Common Windows Errors / Solutions

"Microsoft Dial-Up Adapter is not installed"

If you receive this error message, you may be missing this component or the dial-up adapter file is corrupt. The instructions below will help you to check your network settings for the file, remove it if necessary, and reinstall a new copy of the file.

1. Click on the Windows Start button, point to Settings and select Control Panel.

2. Double-click the Network icon.
3. If Dial-Up Adapter is installed, click on it once to highlight it.
   
   Note: If Dial-Up Adapter is NOT installed, skip to Step 3 below.

4. Click on the Remove button.
5. Click OK to exit.

Install a new Dial-up Adapter

1. Click on the Windows Start button, point to Settings and select Control Panel.

2. Double-click the Network icon.
   
3. Click on the Add button.

4. Select Adapter.
5. Click on the Add button.

6. Under Manufacturers, select Microsoft.
7. Under Network Adapters, select Dial-Up Adapter.
8. Click OK to exit. If you are prompted to restart your computer, click Yes.

Retry the NetZero connection.