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Common Connection Errors / Solutions

"Internet media component for Macromedia Flash is not installed"

Download and Install Macromedia Flash Player

  1. Click here to go to the download page.
  2. Under Step 1, click on the AUTOINSTALL NOW! button to begin installation.
  3. Follow the online instructions to complete the installation.

Note: If you continue to get this error message, you must uninstall and reinstall the NetZero software. Click here for instructions.

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