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Common Connection Errors / Solutions

"My Computer 'Freezes' (Locks Up) When I Use NetZero"

If your system freezes frequently when you are using NetZero, there may be a conflict between the NetZero software and another software program running on your machine. To resolve this issue complete the steps below:

  1. Press and hold the Ctrl, Alt and Delete keys at the same time.
    1. Press and hold the Ctrl, Alt and Delete keys at the same time.
    2. A window appears listing all of the programs running on your system.
    3. For every program EXCEPT Explorer and Systray, click once on each program listed to highlight it, and then click End Task.

      Note: Each time that you click on the End Task button, you will have to press and hold the Ctrl, Alt and Delete keys to bring the Close Program window back up.
    4. Try your NetZero connection again. If this resolves the problem, close NetZero and restart your machine. Repeat the above steps, clicking End Task for only one program at a time. Each time you use End Task, try your NetZero connection again. If you encounter the error again, you will know which program is creating the conflict.

After disconnecting from NetZero, you can re-launch the applications that you had closed by rebooting your computer.

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