Common ZeroPort Errors / Solutions

Error: NetZero Software is Already Installed on your Computer

If you trying to install the NetZero software and are receiving an error that the NetZero software is already running on your computer, please follow the steps below.

Close exec.exe Process

Windows 95/98/ME Users:

1. Press and hold the Ctrl, Alt and Delete keys at the same time.
2. A window will appear, listing all of the programs running on your system.
3. Locate exec and click End Process.
4. Now Install the NetZero software.

Windows XP Users:

1. Press and hold the Ctrl, Alt and Delete keys at the same time.
2. Select the Processes tab.
3. Locate exec and click End Process.
4. Now install the NetZero software.