General Billing Questions:

• Where can I get billing support?
• When will I be billed for my service?
• What happens to my service when my current term expires?
• Will I be notified once my payment has been received?
• Gift Certificate FAQs
• Will I be automatically billed for Premium service?
• When does my Premium service end?
• Can I connect after I use up my 30 hours of Toll-Free service?
• What is Toll-Free Metered Billing?
• How can I change my Toll-Free billing preferences?

Payment Options:

• Can I pay for a multi-month plan via my Phone Bill?
• If I pay via my phone bill, when will I be billed?
• How do I activate my Platinum service if I am paying via my phone bill?
• What is an electronic check?
• How do I activate my service if I am paying via electronic check?
• Can I use an electronic check to pay for a multi-month plan?
• When will I be billed if I am paying via electronic check?
• How is my Electronic Check accepted over the Internet?
• What will my bank statement look like if I am paying via electronic check?
• Will the electronic check option work with banks outside the USA?
• Where do I send a check or money order to pay for NetZero services?
• How am I billed for Toll-Free service?

Account Questions:

• What should I do if I didn't print an invoice when I registered?
• Can I use my account on more than one computer?
• When is my account activated if I pre-pay?
• When is my account activated if I signed up to pay by mail?
• How many hours per month do I get with NetZero HiSpeed 3G?
• How can I check to see how much time I've used in the month?

Billing/Account Problems:

• Who do I contact if I have a problem with my Telephone Bill charge?
• What happens to my service if my electronic check payment is rejected?
• Who do I contact if I have questions about my payment?
• What do I do if my credit card has been charged without my authorization?
• How can I cancel my NetZero Premium service?

If you have any questions about your NetZero bill or account, please contact NetZero support.

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