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How can I cancel my NetZero pay service?

We're sorry to hear you would like to cancel our service.

If you are experiencing problems preventing you from properly using our service, then perhaps we can help resolve the issue. Below is a list of our most common troubleshooting solutions.

Troubleshooting Issues
I cannot obtain a stable connection with NetZero
Connection Error (691) You appear to have entered an invalid Member ID and/or password.
How do I set up my email account?
Slow connection speeds with (NetZero) or (NetZero HiSpeed)
Failed connecting to our server
Problems with NetZero HiSpeed

If you need further assistance resolving these technical issues, one of our email representatives will be happy to help you. Simply fill out a Personal Assistant Ticket by clicking here.

If you would like to cancel your account, please call our toll-free billing support number at 1-800-638-9376.

When you call, be prepared to provide your NetZero Member ID and last 4 digits of your credit card or Platinum account number for verification purposes.

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