If I signed up for Platinum, why do I still see banner ads?

If you signed up for NetZero's Platinum service and are still seeing the normal ZeroPort with banner ads, it could be due to several factors:

1. The Member ID being used to connect to NetZero is not the Member ID that signed up for the NetZero Platinum service.

If you have multiple Member IDs within your household, then the Member ID that signed up for the NetZero Platinum service will need to be used to logon in order to see the bannerless Platinum Toolbar.

If other members of your household would like to use over 10 hours per month of NetZero and enjoy the Platinum Toolbar, then they will also need to sign up for the NetZero Platinum service.

2. The latest version of the NetZero software is not running on your computer.

If you are currently running the latest version of the our software, then the title bar on of the NetZero Logon screen should read: NetZero QS v 1.2 Logon or NetZero v4.3.1 Logon. If you have an older version of NetZero installed, then please click here to download and install the most current version of NetZero.

3. You may have to clear out your browser's cookies.

Internet Explorer 7.x:

1. Open Internet Explorer.
2. From the Tools menu, select Internet Options.
3. Select the General tab.
4. Under Browsing history, click Delete.
5. Click Delete cookies button under Cookies.
6. Click OK to confirm.
7. Click Close.
8. Click OK to exit.

Internet Explorer 6.x:

1. Open Internet Explorer.
2. From the Tools menu, select Internet Options.
3. Click the Delete Cookies button.
4. Click the OK button.

Internet Explorer 5.x:

1. Open Internet Explorer 5.x.
2. From the Tools menu, select Internet Options.
3. Under Temporary Internet Files, click the Settings button.
4. Under Settings, click the View Files button.
5. This will open your Temporary Internet Files. Select Edit, Select All and press the Delete key on your keyboard.
6. When asked if you're sure you want to delete the selected Cookie(s) click the Yes button.
7. Click the Windows Start button and select Run...
8. In the box, type c:\windows\cookies and click on the OK button.
9. The Cookies folder will open in a new window. Go to the Edit menu and choose Select All.
10. Hold down the Ctrl key on your keyboard and click once on the index.dat file. This will unselect that file while keeping everything else selected.
11. Press the Delete key on your keyboard.
12. When asked if you're sure you want to delete the selected file(s) click the Yes button.

Netscape:

1. Click on the Windows Start button, point to Find and select Files or Folders.
2. In the Named text box, type cookies.txt
3. Click on the Find Now Button.
4. The cookies file will appear in the lower section of the window. (If multiple files are found, select only the cookies file in the folder C:\Program Files\Netscape\Users\default.)
5. Click once on the cookies.txt file to highlight it then press the Delete key on your keyboard.
6. Click Yes to confirm deletion.

Close the window and try logging on to NetZero again.