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3 Easy Steps to Switch from AOL® to NetZero

Switching to NetZero Platinum is quick and easy. You'll get one month FREE*, then pay only $9.95 per month* for unlimited Internet service - and you can even keep your AOL email address and Instant Messenger!

Here's how:

  1. Sign up for a NetZero account
    Call 866-NET-ZERO and mention you are an AOL user.
  2. Set up NetZero
    We'll send you a starter kit CD in the mail after you sign up with NetZero. Just insert the CD into your CD-ROM drive and follow the on-screen instructions.
  3. Cancel your AOL Internet service
    Continue using your AOL email address, but SAVE money by connecting to the Internet with NetZero! Click here to get instructions on converting to a free AOL account.
You can also contact AOL one of these ways:
  • Call 1-800-984-6207, OR
  • Fax a note stating you wish to cancel to 1-703-433-7283, OR
  • Mail your request to:
    AOL, LLC
    PO Box 65100
    Sterling, VA 20165-8800
Benefits of NetZero Membership
Tips for Former AOL Users
FAQs for AOL switchers

Benefits of NetZero membership:

As a NetZero member, you'll notice a big difference between AOL and NetZero. Aside from the monthly savings, NetZero offers many features to enhance your Internet experience.
  • NetZero HiSpeed 3G
    Upgrade to NetZero HiSpeed 3G for the fastest dial-up connection available. Connect and surf at speeds up to 5X faster than conventional dial-up, and get free Norton™ AntiVirus and MegaMail.
  • Message Center
    Message Center provides a comprehensive email experience, including features you won't see with other web-based email services like Yahoo! or Google. Enjoy Video Mail, where you can record and send your friends a video message right from Message Center and integrated Video Chat. Plus NetZero members using MegaMail Plus can send and receive email from non-NetZero accounts - such as your AOL email account.
  • Norton™ Security
    NetZero provides you with options to add the best in online security with Norton AntiVirus (included free with NetZero HiSpeed 3G) and Norton Internet Security.
  • Premium Content Specials
    Make the most of your Internet experience with one of NetZero's special packages we offer through your new NetZero service, such as Entertainment Pack with live sports action (MLB.com and NASCAR.com) and games, PC Tune-Up to keep your computer running like new, and more!
Tips for former AOL members:
  1. Using your AOL email
    You can still receive and send email using your AOL account once you convert to a Free AOL account. You can either continue to go to the AOL email page at webmail.aol.com, or send and receive messages using your AOL account at Message Center*
  2. Using AIM
    NetZero is fully compatible with AIM, so you can continue to IM your friends using your current AOL account. There's no need to download or install any new software. If you don't have AIM on your computer, just click here to get it.
  3. Removing your AOL software
    You shouldn't have any trouble using NetZero even if you still have AOL installed on your computer. However, if you are experiencing any problems connecting to the Internet with NetZero, please click here for instructions on how to remove the AOL software from your computer.
FAQs for AOL switchers:

Do I really get the first month free with NetZero?
Yes. You will only be charged if you do not cancel before the end of the free period.

Is there any commitment with NetZero?
There is no commitment when you sign up with our standard monthly plans - you are free to cancel at any time.

Is the $9.95 price just an introductory price?
No. The $9.95 per month price is our standard price for NetZero Platinum for unlimited Internet service with reliable connections.

Does the $9.95 price include unlimited Internet service?
Yes. There are no time limits with NetZero Platinum.

Is there any equipment I need to buy or change when I switch?
No. You simply install the new NetZero software that is provided when you sign up for service.

Can I really keep my AOL email address?
Yes. You can switch to our dial-up service without impacting your email address. All you have to do is contact AOL and cancel your dial-up service, which AOL then converts to a 'free' account with the same email address that you can take with you.

I never got the NetZero software
You should get your NetZero CD in the mail within 7 working days of the time you signed up. If you haven't received your CD, you can click here to order one, or pick one up for free at a nearby BestBuy, WalMart, or Kmart store. Click here to see stores in your neighborhood.
 

*Additional phone charges and usage restrictions may apply for dial-up Internet service. You will be charged if you do not cancel before the end of the free period.
AOL® is a registered trademark of AOL LLC.



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