Firewall Information and Troubleshooting

The most common way of protecting your computer system from unauthorized access through your Internet connection is by installing a Firewall program. By using a Firewall program you can choose which websites are accessible from your computer and in turn, deny unauthorized entry to your machine from Internet sites.

Firewall programs are especially important when visiting websites that have viruses and/or Spyware on them that can enter your machine and interrupt your Internet connection. For more information on Spyware, click here.

Unfortunately, a misconfigured Firewall program can prevent you from properly connecting to or accessing the Internet. For NetZero, the most common symptoms of this problem would be:

Unable to connect to the Internet
Page Cannot Be Displayed
NetZero HiSpeed Unavailable

To resolve this issue, please go through the following steps:

A. Adjust your firewall settings
B. Change your firewall settings to allow exec, x1exec and Zcast to access the Internet

Note: If you are not sure if you are using a Firewall program or what type of Firewall program you have installed in your system, then you can use our Connection Wizard to identify any potential conflicts. To download the NetZero Connection Wizard, click here.

A. Adjust your firewall settings

In order to successfully connect to NetZero, you will need to change the Internet security setting of your firewall program to a setting that is compatible with any dial-up ISP such as NetZero, usually Medium.

Occasionally, after the initial installation of the NetZero software, you may receive a notice that exec, x1exec or ZCast is trying to logon to the Internet. If you see this message, please ensure that you click Yes to allow the NetZero software access to the Internet. If you don't allow access, our software will be unable to function properly.

B. Change your firewall settings to allow 'exec', 'x1exec' and 'Zcast' to access the Internet

For information on how to adjust your firewall settings, click here.