What if I already have an activated Stick, HotSpot, MiFi®5580, MiFi® 500 LTE or 4G Home Modem?

You're only able to have one active NetZero wireless broadband device active at a time. In order to use your new device, you'll need to de-activate your current device, and activate the new one.

When you connect your new device to the Internet for the first time, you will be asked to log in with your NetZero account information. After logging in, you will be given the option to activate your new device, or continue to use your old one. If you want to activate the new device, click on Add/Activate New Device (it may take up to 15 minutes for our system to recognize your new device). You may need to provide your device’s ESN, MAC ID or MEID and you can locate this by checking the underside of the device and under the battery. If you decide to keep your old device activated, you'll need to use it to connect to the Internet.

If you don't see the option to activate your new NetZero device, click here to contact customer service.