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Error 'Norton AntiVirus has encountered an internal program error' (3005,558) after Installing Norton Internet Security Online from CD

After installing Norton Internet Security Online from the NetZero CD, you will be prompted to reboot your computer. After rebooting, you may receive the error message 'Norton AntiVirus has encountered an internal program error' (3005,558)

Please follow the steps given below to resolve the problem:

  1. Uninstall Norton Internet Security. For detailed instructions, click here.
  2. Reboot the computer.
  3. Download the latest version of Norton Internet Security from my.netzero.net/s/download.
  4. Reinstall the updated version of Norton Internet Security.

If reinstalling Norton Internet Security Online does not resolve the problem, then please review the Symantec support document found at the link below:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2004092711224136

If you need any further assistance, please click here for a list of available support options.

Note: This Symantec link is being provided for your convenience only. By clicking on this link you will be leaving the NetZero support site and entering Symantec support. NetZero is not liable for nor makes any guarantees about any issues that may arise from the troubleshooting steps provided by Symantec. If you need to contact NetZero support, please click here


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