Difficulty Sending and Receiving Email in Any Email Program

If you are having difficulty sending and receiving email, then please disable Norton AntiVirus Email Scanning feature.

To Disable Email Scanning in Norton AntiVirus Online:

1. Click on the Options button.
2. Click the Email link.
3. Uncheck the box next to both Scan incoming Email and Scan outgoing Email.
4. Click on the OK button.
5. Select the duration that you would like to have email scanning disabled.
6. Click on the OK button.

Detailed instructions are also available at:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

Note: This Symantec link is being provided for your convenience only. By clicking on this link you will be leaving the NetZero support site and entering Symantec support. NetZero is not liable for nor makes any guarantees about any issues that may arise from the troubleshooting steps provided by Symantec. If you need to contact NetZero support, please click here

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