Report spam
Reporting email abuse helps us fight it better!
NetZero has a zero-tolerance policy for spam and Internet abuse in general, and we are committed to protecting our members against such abuse. When you report spam to us, we place the appropriate filters on our servers to ensure that the spam will not be delivered to you in the future. We also forward the complaint to the originating domain so they can take further action against the spammer.
Spam
To report spam, please forward a copy of the unsolicited/offensive message you received with its full headers, to NetZero’s Spamdesk at spamdesk@support.netzero.com. You can directly report spam using our Message Center interface. This will enable us to investigate your complaint and take the appropriate action.
You could also report the spam directly to the postmaster of the domain from which the message originated. To learn more, please visit http://spam.abuse.net/userhelp/howtocomplain.shtml
What are message headers or full headers?
Message headers, or commonly called full headers, contain routing information for messages, including the sender, the recipients, the date when the message was sent, and the path it followed through the network from the sender’s computer to the recipient’s computer. They are useful in re-tracing the path of the mail and establishing its origin.
Full headers though transmitted with each email message, are not always visible. They can be viewed by selecting a ‘Show headers’ option from your mail software menu.
A sample header looks like the one below:
Received: from mail.recipient.com (mail.recipient.com [255.255.255.255]) by recipient.com (8.6.13/8.7.Alpha.4/1.34.) with ESMTP id ABCD12345 for
Received: from mail.sender.com (mail.sender.com [255.255.255.254]) by mail.recipient.com (8.8.6.Beta0/8.8.6.Beta0/2.0.) with ESMTP ABCD12345 for
Received: from original.sender.com (original.sender.com [123.456.78.90]) by mail.sender.com (8.8.6.Beta0/8.8.6.Beta0/2.0.) with ESMTP id ABCD12345 for
How do I report a message with full headers using my current email program?
Most email programs have an option to specify “show all headers” or “turn on mail headers”. For your ready reference, we have provided instructions on how to report a message to us along with its full headers using some of the popular email programs.
NetZero Message Center
Display while reading – Open the email message for which you would like to see the full headers. On the upper right hand side of the message, click on Full Header.
Include while replying/forwarding – Select Messages from the Options dropdown list at the top. In the section titled Sending, check the box next to Send headers when replying/forwarding and then click Save.
If your mail software is not listed here, please refer to the help manual provided in the software. To obtain more information on how to forward a message along with its full headers using other email programs, please visit http://spamcop.net/fom-serve/cache/19.html.
* Please note that SpamCop is not affiliated with United Online, Inc.