|Representatives are available to answer your questions Monday through Friday, from 9AM to 9PM Eastern Time. Please be prepared to provide your Member ID, your operating system version (such as Windows XP), and any error messages you receive. If possible, please call us from a phone line that does not use your Internet connection (i.e. Vonage). To ensure quick and accurate resolution, you may be asked to try and connect to the Internet and verify if the issue you are calling about is resolved. |
Billing and Account Questions
|Member Services representatives are available 5 days a week, from 9AM to 9PM Eastern Time to answer your questions. Before you call, please have your account information available.|
To get answers to your Billing or Account questions, please call 1-800-638-9376.
|Before you call, please have your account information available. |
To cancel your NetZero Stick™, NetZero HotSpot or NetZero Home Modem, please call 1-800-638-9376 to speak with one of our customer service representatives.