Technical Support
Member Services representatives are available seven days a week, from 8AM to 2AM Eastern Standard Time. Please be prepared to provide your Member ID, your operating system version (such as Windows XP), and any error messages you receive. If possible, please call us from a phone line that does not use your Internet connection (i.e. Vonage). To ensure quick and accurate resolution, you may be asked to try and connect to the Internet and verify if the issue you are calling about is resolved.
  • If you have questions about your NetZero Mobile Broadband service (either NetZero Stick™ or NetZero HotSpot ) or Home Wireless Broadband, please call 1-800-939-8647 to speak with one of our technical support specialists.
  • If you have questions about Norton Security or NetZero DataShield, call 1-888-818-5673.
Billing and Account Questions
Member Services representatives are available 7 days a week, from 8AM to 2AM Eastern Standard Time to answer your questions. Before you call, please have your account information available.

To get answers to your Billing or Account questions, please call 1-800-939-8647.

Account Cancellation
Before you call, please have your account information available.

To cancel your NetZero Stick™, NetZero HotSpot or NetZero Home Modem, please call 1-800-939-8647 to speak with one of our customer service representatives.


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