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  • My Billing History
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  • Email Us
    Billing and Account Questions
    Our customer support representatives answer emails seven days a week, from 8AM to 2AM Eastern Standard Time. Emails will normally receive a response within one business day.
    • If you have a question about your NetZero Internet account or bill, click here.
    • For questions about your NetZero DSL account or bill, click here.
    • For questions about your NetZero Stick™ or NetZero HotSpot account or bill, click here.
    • For questions about other NetZero services, click here.
    Technical Support
    Our customer support representatives answer emails seven days a week, from 8AM to 2AM Eastern Standard Time. Emails will normally receive a response within one business day.
    • If you have a question about your NetZero Internet service, click here.
    • For questions about your NetZero DSL service, click here.
    • For questions about your NetZero Stick™ or NetZero HotSpot click here.
    • For questions about other NetZero services, click here.
    Report Spam/Unsolicited Email
    To report spam/unsolicited, harassing, or otherwise offensive email, forward the message(s), including their full headers, to spamdesk@support.netzero.com. To learn how to enable email headers, click here.
    Report Abuse
    To report instances of hacking, virus attacks, copyright violations, or other instances of Internet abuse, please email us at: abuse@support.netzero.com
    Call Us
    Member Services representatives are available seven days a week, from 8AM to 2AM Eastern Standard Time.
    • If you're a NetZero Dial-Up Internet member, click here.
    • If you're a NetZero DSL member, click here.
    • If you're a NetZero Stick™ or NetZero HotSpot user click here.
    • Norton AntiVirus, Norton Internet Security, or Norton 360™ Online technical support, click here.


     
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