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Upgrade Issues

If you are experiencing problems updating your NetZero or NetZero HiSpeed 3G software, or have noticed problems after upgrading, we have troubleshooting steps available.

Click the the issue you have been experiencing below.

NetZero Software Upgrade Issues
NetZero HiSpeed 3G FAQ - New
Error 691 - Invaild Username/Password
Error: NetZero Software is Already Installed on your Computer
Error: Please Close all Open Web Browser Windows
NetZero failed to update correctly after reboot.
The software attempts to update itself every time I run NetZero.
After updating my NetZero software, I no longer have a local access number
Error 17 - NetZero has encountered a problem and needs to close.
Should I ever downgrade NetZero?

NetZero HiSpeed 3G Software Upgrade Issues
NetZero HiSpeed 3G FAQs
After updating NetZero HiSpeed 3G, my Toolbar is stuck at 100% or unavailable.
After updating NetZero HiSpeed 3G, my Pop-up Blocker does not work.
After upgrading my service to NetZero HiSpeed 3G, I'm getting "Page Cannot Be Displayed" errors.
After upgrading my service to NetZero HiSpeed 3G, I'm getting a "NetZero HiSpeed 3G Unavailable" message.

To provide feedback on issues you encountered after upgrading your NetZero software, click here.


  

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 Did you face problems after upgrading your
NetZero software? Submit your feedback.


 
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