I cannot receive mail.

Try the following troubleshooting steps if you're having trouble receiving emails:

1. Are you logged on?

Double-check to be sure you are currently connected to the Internet before trying to receive your emails by trying to open a Web page.


2. Configure your Send/Receive Messages settings

These setting determine how frequently Outlook Express checks for new messages. To change the settings to check more frequently:
1. Open Outlook Express
2. Click on Tools and select Options
3. Click the General tab, and be sure there is a check in the box next to Check for new messages every, and set the time in the box.
4. Click the Advanced tab, find the SMTP port setting, and write this down to change it back when you get home.
5. Click Apply, then OK to finish.


3. Try to Receive messages
1. Open Outlook Express
2. Click on Tools, point to Send and Receive, an select Receive All

If there's a problem with receiving mail, you will see an error message. If you need to provide your Account Name and Password, you will be prompted.

4. Configure your Account settings

Be sure you've configured your account to remember your account name and password.
1. Open Outlook Express
2. Click on Tools and select Accounts
3. Choose your NetZero account, click on Properties, and select the Advanced tab.
4. Confirm that your POP and SMTP settings are correct. If not, change them.
5. Click OK then Close to finish.
POP: pop.netzero.com
SMTP: smtp.netzero.com

Try receiving your mail again.

Sometimes your mail server will timeout before it can connect to NetZero to download your messages. To change this setting:

1. Open Outlook Express
2. Click on Tools and select Accounts
3. Choose your NetZero account, click on Properties, and select the Advanced tab.
4. Change the Server Timeouts setting by sliding the bar to the right. You can choose up to 5 minutes.
5. Click OK then Close to finish.

Try and receive mail again.

If you are still unable to receive mail, please contact our technical support by clicking here to fill out a Personal Assistance Ticket. One of our agents will get back to you within 24 hours.

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