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I cannot send or receive email

If you are unable to send or receive email, first be sure you are connected to the Internet by trying to open a Web page. If you have confirmed you have connection but still can not send or receive email try the following troubleshooting steps.

  • Have you configured Outlook Express? Click here to learn how to configure Outlook Express.
  • Check your POP and SMTP settings. Click here to learn the POP and SMTP settings for NetZero.
  • For problems sending mail, click here.
  • For problems receiving mail, click here.


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