Frequently Asked Questions on Norton™ 360 with LifeLock™ Advantage
> What are the main features of “Norton™ 360 with LifeLock™ Advantage”?

“Norton™ 360 with LifeLock™ Advantage” provides the ultimate protection for up to 3 PCs, macs, smartphones or tablets.

The “Norton™ 360 with LifeLock™ Advantage” offers –

  • Anti-Spyware, Antivirus, Malware & Ransomware Protection
  • Online Threat Protection
  • Cloud Backup
  • Smart Firewall
  • Password Manager
  • Parental Control
  • Secure VPN
  • SafeCam
  • Dark Web Monitoring Powered by LifeLock
  • LifeLock Identity Alert System
  • U.S.-based Identity Restoration Specialists
  • Stolen Wallet Protection
  • Million Dollar Protection Package
  • Credit Monitoring
  • Data Breach Notifications
  • NEW! Identity Lock
  • Bank & Credit Card Activity Alerts
  • Fictitious Identity Monitoring
  • Court Records Scanning
> How many device does “Norton™ 360 with LifeLock™ Advantage” support?

“Norton™ 360 with LifeLock™ Advantage” provides the ultimate protection for up to 10 PCs, macs, smartphones or tablets.
> Does the Norton™ LifeLock products support iOS?

Yes, iOS is supported. However, a few features like Norton Cloud Backup, Norton Parental Control and Norton SafeCam are not supported.
> How does “Norton™ AntiVirus” Works?

“Norton™ AntiVirus” scans and helps remove malware files that enter a computer, tablet or smartphone. Norton™ AntiVirus technology uses machine learning to determine if a file is good or bad, and can do so even if it’s the first time seeing that file.
Norton™ protection also uses “emulation” to cause online threats to reveal themselves and happens in milliseconds as you double-click on files on your desktop. File signature data is now stored in the cloud, and Norton™ protection has undergone hundreds of optimizations on the antivirus engine to minimize impacting the user experience.
> What does Norton™ “Antivirus and Security software” help protect against?

Norton™ LifeLock “AntiVirus and malware” protection helps defend against all kinds of online threats, such as Viruses, Worms, Malware, Ransomware, Spyware, Adware, Malvertising, Trojan horse, Phishing, Pharming, Browser hijacker, Rootkit, Spam emails, Banking Trojans, Coin-miner, Downloader, Exploits, Fileless threats, Formjacking attack, Keyloggers, Man-in-the-middle browser attacks, PUAs, Script-based attacks, Socal Networking Scam, Tech Support Scam, Unwanted browser extensions
> How does “Spyware, Antivirus, Malware & Ransomware Protection” work?

This innovative security technology is powered by artificial intelligence (AI) and machine learning, and we monitor online threats across the globe to help protect your devices. Norton™ protection technology includes multiple defenses to protect your devices against viruses, malware, spyware and ransomware.
> What does “Norton™ Online Threat Protection” do?

Norton’s advanced security technology helps stop the latest attacks and helps protect your computer beyond antivirus. Today’s online threats are complex, but Norton’s Protection for PCs starts at the network-level, with Intrusion Prevention working together with the Smart Firewall to analyze network traffic and help block potential online threats before they get on your computer. Norton’s goal is to help protect your private and financial information when you go online.
> What is the Norton™ “Cloud Backup” feature?

Norton™ PC “Cloud Backup” is a way to safely store copies of your computer photos and secured remote servers, referred to as “the cloud”. Backing up on the cloud helps if your computer gets lost or stolen, damaged due to hard drive crashes, accidental deletions, natural disasters, malware or a cybercriminal encrypts it with ransomware, you don’t lose the files that you need most.
Note: Norton™ Cloud Backup features are only available on Windows.
> What is the limit for Norton™ “Cloud Backup” feature?

The Norton™ “Cloud Backup” is limited to your Norton™ subscription plan –
For Norton™ LifeLock Advantage: 500GB cloud storage
> How does Norton™ “Smart Firewall” work?

Norton™ “Smart Firewall” as part of Norton™ advanced security technology, defends against unwanted intrusions to your computer. Norton™ Smart Firewall monitors the network traffic sent and received on your computer when you’re connected to the internet and blocks suspicious traffic. This helps protect your personal files, data and financial information on your device from cybercriminals, malicious attacks and intrusive eyes. In Norton™ device security, the Intrusion Prevention System (IPS) works together with the Smart Firewall to inspects traffic in a much deeper way than the Smart Firewall. Once the Smart Firewall let’s permitted traffic in, IPS carefully examines the contents of the traffic that comes through and detects security threats like unwanted access.
> How does Norton™ “Password Manager” help?

Norton™ “Password Manager” helps you store online account usernames and passwords and credit card details in one secure encrypted online vault. This feature also enables you can use a unique and complex password for each of your online accounts and saving them in the secure online vault, without having to remember all of them. From within your encrypted online vault, you can now access your account usernames and associated passwords and credit card details, at your fingertips.
> What is Norton™ “Parental Control” and how does it work?

Norton™ “Parental Control” gives you tools to help monitor, set limits and block inappropriate websites and content. Norton™ “Parental Control” gives you tools to see what videos your kids watch, websites they visit, terms and phrases they search for, and apps they download, plus GPS location monitoring for Android and iOS9,10, content filtering for PCs and more. These tools help you facilitate positive parenting and engage on important topics proactively.

Remote learning requires the internet, so pausing the internet on your child’s device is not an option. The Norton™ “School Time” helps manage your child’s remote learning environment and keep your child focused on schoolwork during the school day.

Note: Norton™ Family and Norton™ Parental Control features are not supported on Mac or Windows 10 in S mode.

> What is “Secure VPN” and how does it work?

A Virtual Private Network (VPN) gives protection, encryption and anonymity when you are online browsing the web or using mobile apps in a public or shared Wi-Fi network. The Norton™ “Secure VPN” gives you online privacy by changing your IP address and encrypting your online activity. A no-log VPN doesn’t track or store your online activity or location and helps protect your online privacy. A VPN with ad tracker blocking helps you shop privately.
> What is Norton™ “Privacy Monitor”?

Personal information, such as address, phone number or date of birth, is legally available for free or for sale on many public sites. Norton™’s “Privacy Monitor” scans popular data broker sites for your personal info, so you can request to opt-out with the broker giving you greater control over your online policy.
> What is Norton™ “SafeCam” and how does it work?

Norton™ “SafeCam” helps protect your PC getting infected with malware, specifically types of malware that enables remote access for hackers and cybercriminals. It blocks unauthorized attempts to access your PC webcam to take pictures without your knowledge and alerts you about such attempts. Cybercriminals have used compromising photos stolen from webcams for blackmail or extortion.

Note: Norton™ SafeCam features are only available on Windows.

> What is “Dark Web Monitoring Powered by LifeLock™”?

The dark web is a set of anonymously hosted websites that is not searchable by regular search engines and include online marketplaces for buying and selling illicit goods, including personal information such as your email address that can be used for identity theft. “Dark Web Monitoring Powered by LifeLock™” searches places on the dark web where information is traded and sold, looking for your information. If your information is found, you get a notification.

Log in to your account to enter more info for monitoring purposes. If you are a current LifeLock™ member, you can manage those settings in the LifeLock™ member portal.

> What is Norton™ LifeLock “Identity Alert System”?

Norton™ LifeLock™ “Identity Alert System” monitors for use of your information and sends alerts you by text, phone, email, or mobile app for a wide range of potential threats to your identity.
> How do “U.S.-based Identity Restoration Specialists” help?

As a Norton™ LifeLock™ member, if your identity is compromised, an “Identity Restoration Specialist” is assigned to your case who guides you through the restoration process from start to finish.
> What is the Norton™ “Stolen Wallet Protection” feature?

As a Norton™ LifeLock™ member, if your wallet is stolen, you can call Norton™ and they will cancel or replace credit cards, driver’s licenses, Social Security cards, insurance cards and more.
> How does the Norton™ LifeLock “Million Dollar Protection Package” work?

As a Norton™ LifeLock™ member the LifeLock™ “Million Dollar Protection Package” is there to help you with reimbursement for identity theft losses and expenses. You will be covered for personal expenses you incur and money stolen as a result of identity theft, up to the limits of your plan. Norton™ will also provide lawyers and experts, up to $1 million, if needed to help resolve your case.
> What is the limit for Reimbursement and Expense Compensation?

The Reimbursement and expense compensation is limited to your Norton™ LifeLock™ subscription plan –
For Norton™ LifeLock™ Advantage:
  • Up to $100K in Stolen Funds Reimbursement
  • Up to $100K in Personal Expense Compensation
  • Up to $1M in Coverage for Lawyers & Experts
> What is the Norton™ LifeLock™ “Credit Monitoring” feature?

As a member, Norton™ LifeLock™ will monitor key changes to your credit file and alert you to help detect fraud. This will help catch potential identity theft issues as changes are made to your credit file.

Note: LifeLock™ “Credit Monitoring” features is limited to One-Bureau.

> What is the Norton™ LifeLock™ “Data Breach Notifications” feature?

Your personal information is stored and available with many organizations and companies such as doctors, insurance companies, employers, even your favorite retailers. Norton™ LifeLock™ lets you know about large-scale breaches, so you can help protect your personal information.
> What is the Norton™ LifeLock “Identity Lock” feature?

Criminals can steal your identity to open credit cards, bank accounts, utilities in your name. Norton™ LifeLock “Identity Lock” feature lets you lock your TransUnion credit file, at a single click to help protect against identity thieves from opening accounts in your name.
Note: Locking or Unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file.
> What is the Norton™ LifeLock “Bank & Credit Card Activity Alerts” feature?

Norton™ LifeLock Transaction Monitoring helps centralize your banking alerts in one place and protect your finances against fraud by monitoring existing accounts with alerts that notify you of cash withdrawals, balance transfers and large purchases.
> What is the Norton™ LifeLock “Fictitious Identity Monitoring” feature?

Norton™ LifeLock protects your identity by scanning for names and addresses connected with your Social Security Number and alerts you of the same. This will avoid criminals using fake personal information connected to your Social Security Number to open accounts, commit identity theft or fraud.
> What is the Norton™ LifeLock “Court Records Scanning” feature?

To help protect against criminal identity theft, Norton™ LifeLock checks court records for matches of your name and date of birth to criminal activity. This helps protect you from being falsely linked to arrests and convictions you know nothing about.
> Does the Norton™ LifeLock product features require Internet to be present?

The Norton™ LifeLock product features requires your device to have an Internet/data plan and be turned on.
> In which language is Norton™ 24/7 Support available?

The 24/7 Support is available in English only. For Technical issues related to Norton™ 360 with LifeLock Advantage, please click here.
> What is Suspicious Hotspot Detection feature for iOS ?

NOTE: This feature is currently available in the app but it is in hidden/disabled state for users.

In some cases, your own Wi-Fi network may be detected for suspicious activity. If anything is detected it will provide suggestions on staying protected for example turning on VPN. You might want to add the WI-FI network to a trusted list to avoid getting suspicious detection alerts.

Below are the steps on how to add a Wi-Fi network to a trusted list.
1. Start Norton. If you see the My Norton window, next to Device Security, click Open.
2. In the Norton main window, double-click Security, and then click History.
3. In the Security History window, in the drop-down list, select Wi-Fi Security.
4. Select the specific activity and click More Options.
5. In the Security History – Advanced Details window, click Trust This Network.