After updating NetZero HiSpeed, my Pop-up Blocker does not work or
Problems running Internet Explorer with NetZero HiSpeed Let our new Connection Wizard pinpoint your problem! The NetZero Connection Wizard is our newest help tool. Download it today to identify and resolve many common issues that may prevent you from successfully connecting to the Internet. To use the NetZero Connection Wizard, you will need to have a Windows Operating System (other than Windows NT) running on your computer. If you cannot download the NetZero Connection Wizard from your computer, simply download it onto a diskette from any computer with Internet access and then install it on the computer you would like to fix. Click here to download the Connection Wizard. |
If your Pop-up Blocker isn't working correctly after updating NetZero HiSpeed, or if you are experiencing problems running Internet Explorer with NetZero HiSpeed, there are several steps to try to troubleshoot the issue: * = If applicable
A. Update Internet Explorer If you are using an older version of Internet Explorer, you may have trouble accessing certain aspects of our service. For information on how to update your version of Internet Explorer, click here. 
B. Download a new copy of NetZero HiSpeed, uninstall, and reinstall - Download a new copy of the NetZero HiSpeed software by clicking here.
Make sure you download OPTION 2. This download contains everything you need to get online and enjoy high-speed surfing over your dial-up connection. - Uninstall your current version of the software.
- Re-install the new copy of our software you just downloaded.
For instructions on how to uninstall and reinstall NetZero HiSpeed, click here.
C. Disable or uninstall other accelerator or pop-up blocker software Web Accelerator programs or other pop-up blocker software are not compatible with NetZero HiSpeed and must be disabled or uninstalled in order for NetZero HiSpeed to function properly. In addition, we have identified potential conflicts with the following software: - Added Browser software (Such as Hotbar or XupiterToolbar)
- Other Internet accelerators (Such as Earthlink Total Access, eAcceleration, or Slipstream Accelerator Plus)
- Other Proxy-based programs (Such as Marketscore)
- Other Pop-up blockers (Such as AdSubtract, Webwasher, or SpyBlocker)
If you are not sure whether you have any of these programs installed, click here to download and run our Connection Wizard, which will identify these installed programs for you. For more information on how to uninstall the above products, please contact their customer support departments.
If you are still having problems with this issue, please fill out a Personal Assistance Ticket by clicking here. A support agent will investigate the problem in order to assist you.
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