After updating NetZero HiSpeed, my Toolbar is stuck at 100% or unavailable. Note: This page does not apply to NetZero HiSpeed users. Let our new Connection Wizard pinpoint your problem! The NetZero Connection Wizard is our newest help tool. Download it today to identify and resolve many common issues that may prevent you from successfully connecting to the Internet. To use the NetZero Connection Wizard, you will need to have a Windows Operating System (other than Windows NT) running on your computer. If you cannot download the NetZero Connection Wizard from your computer, simply download it onto a diskette from any computer with Internet access and then install it on the computer you would like to fix. Click here to download the Connection Wizard. |
If you having trouble with the Toolbar's functionality after updating NetZero HiSpeed, there are several steps to try to troubleshoot the issue: * = If applicable
A. Download a new copy of NetZero HiSpeed, uninstall, and reinstall - Download a new copy of the NetZero HiSpeed software by clicking here.
Make sure you download OPTION 2. This download contains everything you need to get online and enjoy high-speed surfing over your dial-up connection. - Uninstall your current version of the software.
- Re-install the new copy of our software you just downloaded.
For instructions on how to uninstall and reinstall NetZero HiSpeed, click here. 
B. Restore your default browser settings (Internet Explorer users) Sometimes your browser settings may have been altered, preventing pages from appearing correctly. Setting your browser settings to their default may fix this problem. Internet Explorer 7.x: - Open Internet Explorer.
- Go to the Tools menu and select Internet Options.
- Click the Advanced tab.
- Click the Reset all Defaults button under Internet Explorer Default Settings section.
- Click Reset all Defaults again in the Internet Explorer Default Settings window.
Note: Click OK in the Internet Explorer window suggesting you to close all the open windows or programs. Please make sure that you save all your work in the other programs and close them before you attempt to reset your default settings. - Click Close.
- Click OK and restart your Internet Explorer for the changes to be applicable.
Internet Explorer 5.x and 6.x: - Go to the Tools menu and select Internet Options.
- Click the Advanced tab.
- Click the Restore Defaults button
- Click OK.
C. Adjust your Image Quality setting to Faster Page Loads If NetZero HiSpeed is set to show images at their highest quality settings, you may notice your toolbar's display stuck at 100%. To fix this issue, try moving the image quality setting more towards "Faster Page Loads." For instructions on how to adjust your image quality settings, click here.
If you are still having problems with this issue, please fill out a Personal Assistance Ticket by clicking here. A support agent will investigate the problem in order to assist you.
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