No local access numbers available

Although NetZero is continually expanding our local coverage area, there are some locations for which we do not currently provide local access numbers. To see a list of current access numbers, go to http://my.netzero.net/s/numbers

If you can not find local access numbers, you may want to use NetZero's Toll-Free service. Click here to learn more. Toll-Free service not available in Alaska, Hawaii and other areas.

Note: Please make sure you check the access numbers for each NetZero account on your computer and NetZero accounts that may be on other computers in your household.

If the access numbers you selected match the numbers on your phone bill, there are a number of reasons why you may have connected to NetZero with an access number that is not in your local calling area, including the following:

• If the access numbers you selected are the same as the numbers on your phone bill, but the town name is different, the access number may be mislabeled. Please contact Customer Service to let us know. Our representatives are available 5 days a week, from 10AM to 7PM Eastern Time.
  
  
• If you selected an access number that was within your area code, but still incurred charges, you may have made a toll call. Toll calls are calls within the same area code that cover a larger distance than a local call. We cannot guarantee that an access number is not a toll call; only your local phone company can provide this information and identify the number as a toll call number. You should call your local phone company to see if your access numbers are local or toll calls.
  
  
• If there was a recent area code change in your area and you received a new area code, your access number may have become toll call. Please call your phone company to find out if the new number is a toll call or a local call dialed with 10 digits.

Other questions about access numbers:

• Is there a local access number in my area?
• Why can't I connect to my access number?
• If I don't have a local number, will I be charged for connecting to NetZero?
• How can I request that local access numbers be offered in my area?
• What do I do if I don't have a local access number in my area?
• How do I change my access numbers in the NetZero software?
• I use my computer from more than one location. How do I set up a different dialing profile for each location?
• Which NetZero access numbers have 56K capabilities?
• What do I do if an access number I've used before is now missing?
• What do I do if an access number is listed on NetZero's access number Web site but does not appear in my NetZero access numbers list?
• How do I make NetZero dial the area code and/or "1" before an access number?
• How do I enable or disable call waiting?