Click on a question to see the answer:
What is the MyBlueLight Customer Account Center?
The MyBlueLight Customer Account Center is a secure website where you can manage your BlueLight Internet Service account information. You may perform the following account functions quickly and securely without calling Customer Support: change your password, update contact information, update billing information, change payment method, look up local access numbers and view login history. Click here to access the MyBlueLight Customer Account Center.
How do the two different payment options work?
BlueLight Internet Service offers users two convenient ways to pay for the service:
- Credit card - The $9.95 monthly fee will automatically be charged to your credit card each month. We accept Visa, MasterCard, American Express and Discover Network.
- Bank account - The $9.95 monthly fee will automatically be deducted from your personal checking or savings account. Please note that BlueLight Internet Service charges an additional $2.99 monthly fee for this service (the total charge to your bank account each month will be $12.94).
Can I change my payment method?
You may change the way you pay for BlueLight Internet Service (to one of the above options) anytime by accessing the MyBlueLight Customer Account Center. Log in with your BlueLight Internet username and password and click "Edit Account" to make any account changes.
How do I change my billing or contact information?
Access the MyBlueLight Customer Account Center to update your billing and/or contact information. Log in with your BlueLight Internet username and password and click "Edit Account" to make any account changes.
Why am I charged $12.94 instead of $9.95 from my bank account?
BlueLight Internet Service charges an additional $2.99 monthly fee for the bank account payment option. The total charge to your bank account each month will be $12.94 instead of $9.95. You agreed to the additional monthly service charge in the Bank Account Payment Service Terms & Conditions during registration.
Why am I charged $13.94 instead of $9.95 on my phone bill?
BlueLight Internet Service charges an additional $3.99 monthly fee for the phone bill payment option. The total charge to your phone bill each month will be $13.94 instead of $9.95. You will see the charge in a special section of your phone bill entitled Integretel. You agreed to the additional monthly service charge in the Phone Bill Payment Service Terms & Conditions during registration.
Will you notify me each time I am being billed?
No, we do not send email or paper statements in the mail each time you are billed. We will only notify you, via email, if there is a problem with your payment. Each month you will find the standard monthly charge for BlueLight Internet Service on your credit card, checking/savings account or telephone bill, coinciding with the date you registered for the service.
What happens to my service if my payment is rejected?
If your credit card, phone number or bank account number is rejected during registration, you will be able to try another payment option. If your payment is rejected during a subsequent billing cycle, you will be sent an email with instructions for how to resolve the problem. If you fail to contact BlueLight Internet Service to resolve the problem within the timeframe specified, your service will be disconnected and you will need to call BlueLight Internet Customer Support to re-establish your account with a new form of payment. Click here for contact information.
Please note: A $3.00 Insufficient Funds service charge will be levied against your bank account if payment fails.
If I cancel service, will I receive a refund for the unused portion of that month's payment?
No, we do not give prorated refunds if you cancel service. Your service will remain available through the end of the month for which you have already paid.
When I register does that mean the service is available in my area, if my payment is accepted?
If registration is accepted, it is your responsibility to check for local access number availability before completing registration. While we make every effort to provide local numbers for many areas, we are unable to provide local numbers in some locations. To check for local access in your area, click here.
Can I pay for multiple months or an entire year of service at one time?
We do not support pre-payment of more than one month of service at this time. You will be billed monthly via whichever payment method you have chosen.
Can I send a check in by mail?
We do not accept paper checks nor will we send you a paper bill for the service. You may pay with automatic debit from your checking or savings account by selecting this option during registration.
Can I purchase the service, pay for it and then give it as a gift?
You may choose to allow another person to use your account, but we require that the name of the account holder be the same as the holder of the credit card, checking account or phone bill for billing purposes. Please note: Only one user will be allowed to log in to the account at a time.
Can I add another user (or just another username) to my account?
We do not support multiple users or usernames per account at this time.
If my service is disconnected due to payment failure, and I sign up again, will I be able to keep the same myBlueLight email address that I had before?
Yes. You will need to contact BlueLight Internet Support within 6 months of termination to re-activate your account. You will need to provide the username and password of the account to be re-activated along with another valid form of payment. Click here for contact information.
Please note: Messages in your mailbox may have been permanently deleted if your service has been terminated.
Can I change my payment due date from one day of the month to another?
No, we bill you on the same day of the month according to when you registered.
How do I cancel my account with BlueLight Internet Service?
To cancel service, you must call BlueLight Internet Billing Support. Click here for contact information. We do not accept account cancellations via email.
Are there any hidden costs attached to BlueLight Internet Service?
No, there are no additional fees (aside from the regular monthly charge of $9.95) for other service features, such as email. However, you are solely responsible for determining if use of a particular access number will cause you to incur long-distance, toll, or other charges. We are not responsible for any long-distance, toll, or other telecommunications charges you incur. Depending on your particular location, the access number you use may not be a local phone call (even though it may be in the same area code or city as your phone number). We advise you to check with your local phone company to verify whether any access number you are using or intend to use requires a local call and whether any communication charges may apply.
Please note that if you elected to pay for BlueLight Internet Service through your local telephone bill, there will be an additional $3.99 per month service charge. Your phone bill will contain a charge of $13.94 each month within a special section of your phone bill entitled Integretel. Please note that if you elected to pay for BlueLight Internet Service through your checking or savings account, there will be an additional $2.99 per month service charge. Your bank account statement will show a charge of $12.94 each month from BlueLight Internet Service. Also, BlueLight Internet Service provides free online technical help, free automated and live email support, and free telephone billing support. Click here for contact information.
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