BlueLight Internet Service is committed to helping you. If you have questions about our Internet service, click on one of the links below.
Peruse the most frequently asked questions customers ask before they join.
Browse a list of commonly asked questions about signing up for the service.
Browse software topics like logging in, error messages, software settings and more.
Get expert answers to billing and payment questions. Access your account online at the MyBlueLight Customer Account Center.
Have a question about our email service? Here is a list of common email questions.
Internet Basics
If you're new to the Internet, learn the basics by browsing through our Internet tutorials.

Top Questions You Ask

  1. Can I get a software CD-ROM mailed to me?
  2. I encountered a "Login Failed" dialog box, what should I do?
  3. Will I be mailed a CD-ROM after completing online registration?
  4. Will I have to sign a contract to join BlueLight Internet Service?
  5. How do I know if my local area has coverage?
  6. How do I dial out of a hotel room?
  7. How do I change my billing or contact information?
  8. How do I cancel my account with BlueLight Internet Service?
  9. Can I add another user (or just another username) to my account?
  10. How do I get the latest version of the BlueLight Internet Service software?
Can't find your answer?
To help you find the answers to your questions, we've provided an extensive collection of frequently asked questions. However, if you can't locate the answer to your question, please click here to contact BlueLight Internet Service Technical Support.

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