BlueLight Internet Software FAQs

Click on a question to see the answer:

How do I disconnect with version 5.0 of BlueLight Internet Service since there is no task bar?
To disconnect from the Internet,
  1. Look for the BlueLight Internet Service icon, a small blue circle, generally at the bottom right of your screen in the Windows system tray.
  2. Double-click the icon, and select the Disconnect button.

What are the system requirements for the BlueLight Internet Service software?
Click here to view the latest BlueLight Internet Service system requirements.

When attempting to log in, I've received an error message that says,"Error 691: Invalid username or password," what does it mean and how can I fix it?
This error may occur for several different reasons:

  • Either your username or password has been entered incorrectly. Please double-check that you have entered your username and password correctly. Also check to make sure that "Caps Lock" button on your keyboard is off.
  • If the above does not correct the problem, please download and install the latest version of the software and log in with your existing username and password. Click here to download.
  • If you are still unable to connect, you may be seeing this error due to a second billing payment failure. To check your payment status, please contact BlueLight Internet Service Billing Support. Click here for contact information.

Iencountered a "Login Failed" dialog box, what should I do?
You may have entered an incorrect user name or password. At the prompt, re-enter your user name and password. If the problem persists, log off the service and try to sign on again. Remember to clear the box marked "Remember password" and check to make sure that "Caps Lock" button on your keyboard is off.Also, make sure that you have the latest version of the software. You can download the latest version from the Get the Software page.

Howdo I change my BlueLight Internet Service password?
You may change your password yourself by accessing the MyBlueLight Customer Account Center. Log in with your BlueLight Internet Service username and password and click the "Change Password" link in the "Additional Account Functions" box at the bottom of the Account Summary screen.

Does BlueLight Internet Service limit the sites I can visit?
No. BlueLight Internet Service offers access to any web page. To restrict access to adult content, BlueLight Internet Service recommends that you use one of the commercially available products available to monitor Internet access and browsing on your computer. Clickhere for a list of available software packages.

Howdo I get Dial-Up Networking 1.3?
If you have Windows 95 installed on your computer, please make sure you have the latest version of dial-up networking installed. Clickhere for more information and to download version 1.3 of MicrosoftDial-up Networking.

Wherecan I find DNS settings and what are they?
DNS stands for Domain Name Server. BlueLight Internet Service does not require specific DNS settings. Our servers automatically assign settings upon connection.

Whatmodem do I have installed in my computer?
To see what modem(s) are installed on the computer, follow these steps:

  1. Click on the Start button at the lower left corner of the screen.
  2. Go to Settings and select "Control Panel".
  3. Double-click on Modems.
  4. The "Modems Properties" window will open and list the modem(s) currently installed or connected to the computer.

Will I have to upgrade my software periodically?
Your software will be automatically upgraded on occasion, as we add new features and new local access numbers. It is not necessary to download and install software upgrades yourself. BlueLight Internet Service is continually expanding its dial-up coverage. When you receive an updated set of local access numbers, you may be prompted during login to re-select phone numbers for the software to dial.

Whatif I have more than one modem listed in my Modem Properties?
Select one and attempt to connect. If it doesn't connect, try another. If no selected modems connect, your computer is not recognizing the modem. Contact the modem or computer manufacturer.

Whatif I don't have anything listed under Modem Properties?
Your computer may not recognize the installed modems, please contact the modem or computer manufacturer for further instructions.

Howdo I dial out of a hotel room?
BlueLight Internet Service can be accessed nationwide. The Internetis accessible from most hotel rooms provided that the software isinstalled on the computer you are using while traveling. Many hotelsrequire guests to dial a specific digit, such as 9, to get anoutside line.

If you need to install the software on the computer you wish touse, the software can be downloaded from the BlueLight Internet Service websiteprior to traveling and fits on three floppy disks. Registered usersclick here to download a copy of the software.

  1. Start the BlueLight Internet Service bydouble-clicking the BlueLight Internet Service icon on the desktop of yourcomputer or by selecting BlueLight Internet Service from the Start menu.
  2. Click the down arrow next to the field labeled Connect From and select "Create New Location". Press the Create button.
  3. A window named "Create New Location" will appear on your desktop split into three steps. In Step 1 type in the new location name, (such as 'Hotel') and type in the area code you will be dialing in from. As an example, say that you will be staying in a hotel in New York, and the phone number for the hotel has a 212 area code. In that case, you would type in 212 as the dialing area code.
  4. In Step 2, to gain access to an outside line from the hotel, enter a “9” or another number. Check with the hotel operator to get specific dialing instructions for the hotel. Please select if your modem should use touch-tones or rotary dialing (pulse) to connect to the local access numbers.
  5. In Step 3, you will choose your access numbers for the new location. Continuing our example, we put 212 in the Area Code box to view available numbers in the 212 area code. If there are numbers available in that supplied area code, an alphabetical list of cities with available numbers will display. Left click on the [+] box next to the city to view the individual numbers in that city, then left click on individual numbers and press Add. You are solely responsible for determining if use of a particular access number will cause you to incur long-distance, toll, or other charges. We are not responsible for any long-distance, toll, or other telecommunications charges you incur. Depending on your particular location, the access number you use may not be a local phone call (even though it may be in the same area code or city as your phone number). We advise you to check with your local phone company to verify whether any access number you are using or intend to use requires a local call and whether any communication charges may apply. The hotel may also charge you additional fees to access an outside line.
  6. Once you have completed this task, press Next and follow the instructions on the confirmation window.

Howdo I get the latest version of the BlueLight InternetService software?
To register for BlueLight Internet Service at anytime, go to If you already have an Internet connection, you can visit the Get the Software page to download the software on to 3 floppy disks, which can be used to install the software on your computer. If you are currently an AOL user and are having trouble completing the download process, click here.Please note: If you are an existing BlueLight Internet Service user, we automatically update your software when new versions are available. Upgrades occur when users are idle and will not interfere with your online experience. It is not necessary to download the software to get the latest version.

Howdo I stop my software from randomly disconnecting?
If the BlueLight Internet Service software randomly disconnects, confirm that the computer meets the minimum system requirements as outlined in the PC System Requirements page. Alternatively, try to connect using a different access number. If possible, make sure that you have selected at least 3 access numbers for your area.

Howdo I remove BlueLight Internet Service software from my computer?
To uninstall, or remove, all traces of the software from your computer, click the “Start” button located on the left-hand side of the Windows taskbar and select “All Programs”. Highlight the BlueLight Internet Service folder with your mouse and select “Uninstall BlueLight Internet Service”.

Howdo I determine what version of BlueLight Internet Service SoftwareI am using?
To determine what version of the software is installed on your computer, launch BlueLight Internet Service software. The screen that appears is called "the dialer" and contains login and password fields. The software version number is located in the bottom left hand corner of the dialer. If you are having software problems, make sure to note your software version when contacting BlueLight Internet Service Technical Support.

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