Extending Email Headers - Microsoft Outlook 98 / 2000

Extending email headers will enable you to identify who sent you a particular email message and how you received it. Complete the following steps to extend the header of an email and to file a complaint with NetZero regarding the spam or offending message.

To show extended email headers in Microsoft Outlook:

1. Open the appropriate email message.
2. From the View menu, select Options.
3. Additional information including the return path, received-from data and the message ID will be displayed under Internet Headers.

Note: If you want to report spam or an offensive message, you will need to copy and paste the full header and the actual text of the spam or offensive message into a new email message.

1. Left-click at the beginning of the header text and drag over the entire header.
2. Right-click and select Copy.
3. Click on the Close button.
4. Click on the New icon to open a new message.
5. Click once in the text box of your new message.
6. From the Edit menu, select Paste.
7. Left-click in the spam or harassing email text box and drag over the entire message.
8. Right-click and select Copy.
9. Click once in the text box of the new message under the header text.
10. From the Edit menu, select Paste.
11. Enter spamdesk@support.netzero.com in the To: field.
12. Click on the Send button to report your problem.