Extending Email Headers - Microsoft Outlook Express 5.x

Extending email headers will enable you to identify who sent you a particular email message and how you received it. Complete the following steps to extend the header of an email and to file a complaint with NetZero regarding the spam or offending message.

To show extended email headers:

1. Open the appropriate email message.
2. From the File menu, select Properties.
3. Select the Details tab. Additional information including the return path, received-from data and the message ID will be displayed on the tab.
   
   Tip: A shortcut to extending an email header in Outlook Express is to press Ctrl+F3 simultaneously on your keyboard while you are in the email document.

Note: If you want to report spam or an offensive message, you will need to copy and paste the full header and the actual text of the spam or offensive message into a new email message.

1. Left-click at the beginning of the header and drag over the entire header.
2. Right-click and select Copy.
3. Open a new message.
4. Click once in the text box of your new message and select Edit and Paste.
5. Left-click in the spam or harassing email text box and drag over the entire message.
6. Right-click and select Copy.
7. Click once in the text box of the new message and select Edit and Paste.
8. Enter spamdesk@support.netzero.com in the To: field.
9. Click on the Send icon to report your problem.