Help Center Home

 My Password

 Billing and Usage History

 Payment and Account         Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

Get NetZero Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

Common Email Errors / Solutions

Netscape Communicator - "I get an 'Invalid password' error when checking mail"

The Invalid Password error occurs when a username is unrecognized. Ensure that there are no typographical errors and that the letters are in all lower case. UPPERCASE letters will not be recognized when logging on to a mail server, even if the username is correct. This error can also be the result of incomplete or incorrect settings in your mail server preferences in Netscape.

To verify if your settings are correct, complete the applicable set of instructions:

Communicator 4.5 and above:

  1. From the Edit menu, select Preferences.
  1. In the Category window, click on the + next to Mail & Newsgroups.

Note: Communicator 4.0 - 4.4 users click on the + next to Mail & Groups.

  1. In the Category window, select Identity.
  1. In the Identity window, ensure that the email address is in all lower case.
  2. In the Category window, select Mail Servers.
  1. In the Incoming Mail Servers window, select the mail account that is having trouble.
  2. Click on the Edit button and make the necessary corrections.
  1. Click OK to exit.



 
NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.
NGCV