Common Connection Errors / Solutions

Error 629: Port disconnected by the remote computer

If this does not resolve the issue, please follow the steps below:

A. Have you tried another access number?

Your connection may have been dropped due to technical difficulties with the access number you are using. Try connecting to NetZero again. If the problem persists, try using another access number in your area. For instructions on how to change your access number please click here.

B. Verify your encryption settings

1. Double-click the My Computer icon on your desktop.
2. Double-click the Dial-Up Networking icon.
3. Click once on the NetZero icon to highlight it.
4. From the File menu, select Properties.
5. Select the Server Types tab.

6. Ensure that the option labeled Require encrypted password is NOT checked.
7. Click OK.
8. Click OK again.
9. Retry the NetZero connection.

C. Verify modem settings

1. Click the Windows Start button, point to Settings and select Control Panel.
2. Double-click the Modems icon.
3. Click once on the modem that is installed to highlight it and click on the Properties button.

4. Select the General tab and look for the Maximum Speed section. Change the settings to match your modem.
   
   
   A. If you have a 28.8 or 33.6 modem, select 38400.
   B. If you have a 56k or Flex modem, select 57600.

5. Verify that the box for Only connect at this speed is NOT checked.
6. Select the Connection tab.
7. Under Call Preferences, ensure that the box marked Cancel the call if not connected within is unchecked. (Note: some modems may not allow you to change the call preferences.)
8. Click OK then click Close to exit.
9. Retry your NetZero connection.

D. Verify Network Settings

1. Click the Windows Start button, point to Settings and select Control Panel.
2. Double-click the Network icon.
3. Check to see if you have the following components:
   
   
   Client For Microsoft Networks
   TCP/IP or TCP/IP > Dial Up Adapter
   Dial-Up Adapter.

Note: If you are on a Network or company LAN, contact your system administrator before making any network changes.

If the components listed above are not present, then add the missing component(s).

IMPORTANT! Only add a component if it is not already present. If the component is listed, you will not need to add it.

To Add Client for Microsoft Networks:

1. Click Add.

2. Select Client.
3. Click Add.

4. Under Manufacturers, select Microsoft.
5. Under Network Clients, select Client for Microsoft Networks.
6. Click OK.

To Add Dial-up Adapter:

1. Click Add.

4. Select Adapter.
5. Click Add.

4. Under Manufacturers, select Microsoft.
5. Under Network Adapters, select Dial-Up Adapter.
6. Click OK.

To Add TCP/IP:

1. Click Add.

2. Select Protocol.
3. Click Add.

4. Under Manufacturers, select Microsoft.
5. Under Network Protocols, select TCP/IP.
6. Click OK.

Once you've added any necessary components, follow the steps below.

1. Click on TCP/IP to highlight it and click Properties.

2. Select the DNS Configuration tab and ensure that Disable DNS is checked.

3. Select the WINS Configuration tab and make sure that Disable WINS Resolution is checked.
4. Click OK.

5. In the Primary Network Logon field, ensure that Client for Microsoft Networks is selected.
6. Click OK.
7. Click on Dial-up Adapter once to highlight it.
8. Click Properties.

9. Select the Advanced tab and click on Use IPX Header Compression to highlight it.
10. Under the Value drop-down menu, select NO.
11. Click OK and OK again.
12. When you are prompted to restart you computer, click YES.

Check to see that Dial-Up Networking is installed on your computer by following these steps:

1. On your desktop, double-click the My Computer icon .
2. If you see a Dial-Up Networking icon, Dial-Up Networking is installed. Close My Computer and try logging on to NetZero again by double-clicking the NetZero icon on your Desktop.
3. If you do not see a Dial-Up Networking icon, close My Computer, then click the Windows Start button, point to Settings and select Control Panel.
4. Double-click the Add/Remove Programs icon.

5. Select the Windows Setup tab, and double-click on Communications.

6. Put a check in the box next to Dial-Up Networking, Hyperterminal and Phone Dialer.
7. Click OK and click OK again to exit.
8. Close the Control Panel and try logging on to NetZero again.