NetZero Support - Errors / Solutions- Mobile Broadband, DSL, Dial-Up, Free Email

My Password

Billing and Usage History

Payment and Account Info

Select a different
Operating System

Common Errors / Solutions

Errors / Solutions by Category

Browsing

Connection

ZeroPort

The following Error Messages cover all aspects of the NetZero Service:

Error/Solution - Complete Listings
Numbered Errors Unnumbered Errors No Error Message

Numbered Error Messages

Account Not Detected

Automatically Reconnect

Error 02 - NetZero software is already running

Error 17 - NetZero has encountered a problem and needs to close

Error 20 - Unable to obtain a stable connection

Error 553: Domain is not in my list of RCTP Hosts

Error 602: Port Already Open

Error 619: The port is disconnected

Error 629: Port disconnected by the remote computer

Error 630: Port Disconnected Due to Hardware Failure

Error 631: The Port was Disconnected by the User

Error 633: Port already in use or not configured for Remote Access dial out

Error 645: Internal Authentication Error

Error 650: Server not Responding

Error 666: Device not Ready

Error 676: The line is busy

Error 677: A person answered instead of a modem

Error 678: Remote modem not responding

Error 680: There is no dial tone

Error 691: Username - Password Invalid

Error 692: Hardware failure in port or attached device

Error 718: PPP timeout

Error 720: No PPP control protocols configured

Error 721: Remote PPP peer is not responding

Error 731: Protocol Not Configured

Unnumbered Error Messages - Alphabetical Listing

Access Denied

Application Cannot Continue

Computer is not receiving a response from the modem

Configuration Error

Connection Failure - The memberID or password you have entered is incorrect

Connection Type Conflict

Content Advisor Information is Missing or Has Been Tampered With

Couldn't open FCC File

Dial-Up Networking could not negotiate a compatible set of network protocols

DirectX not installed

Disable IPX Header Compression

DUN (Dial-up Networking) not installed

Error in Hhctrl.ocx (when installing NetZero)

Failed connecting to our server

Failed to automatically enable the proxy settings in Internet Explorer

HYBR Error - Poor Network Connection

HyperText Transfer Protocol Error

In order to run NetZero successfully, you must be running the latest version of Microsoft's Dial-Up Networking

Internet media component for Macromedia Flash is not installed

Internet media component for Windows Media Player is not installed

'Invalid password' when checking mail

Kernel32.DLL

LGN2

MAPI Spooler Has Shut Down Unexpectedly

Maximum Reached

Member ID Not Saved

Microsoft Dial-Up Adapter is not installed

Modem does not exist, is not plugged in, or is out of service

NetZero HiSpeed encountered a problem while starting

NetZero HiSpeed acceleration is unavailable for this online session

NetZero HiSpeed could not start due to a conflict with another application

NetZero HiSpeed has encountered a problem with the Windows Operating System

NetZero HiSpeed has encountered a problem while launching

NetZero HiSpeed has encountered a problem and needs to close

No network connection established

Ordinal 136 Could Not Be Located In The Dynamic Link Library Mapi32.dll

Outllib.dll Is Linked to Missing Export Mapi32.dll

Page cannot be displayed

Password Not Saved

PRM2

Problem starting NetZero

Proxy Server

Select Time

Server not responding

TCP/IP not installed

The following network components are not installed: TCP/IP

The file sdi.db, used by NetZero HiSpeed, cannot be created or modified

The NetZero HiSpeed software is already running

Unable to Contact NetZero Server

Unable to logon to the server using Secure Password Authentication

Unable to open outgoing mail file

You could not be logged on to mail server

You do not have any accounts configured for sending email

You have exceeded the timeframe to download the full version of the NetZero software

Your copy of the NetZero HiSpeed software has been corrupted

Winsock 2.0 must be installed

ZeroPort is already running

Issues with no Error Message - Alphabetical Listing

AOL starts when I connect to NetZero

Can I hide or minimize the ZeroPort?

Can I use Dial-Up Networking (DUN) to connect to NetZero?

Can I use pulse dialing?

Dial-Up Networking Password Option Unavailable

Graphics or Webpages Do Not Display Properly

How do I change the volume on NZTV?

I can't change or customize the Search settings for Internet Explorer

I can't close or log off from NetZero

I can't complete my profile

I can't get past the My NetZero login page

I can't hear my modem dial

I can't log in to the "My Account" page

I can't obtain a stable connection with NetZero

I can't view Web pages

I double-click on the NetZero icon, but nothing happens

I get a NetZero HiSpeed Unavailable status

I get disconnected after sending and receiving email

Messenger Mailbox does not open when selected

My computer 'Freezes' (Locks Up) when I use NetZero

My Modem keeps making noise even after I get connected

Netscape crashes when I access web pages that use Java applets

'Please wait a moment while we update your software' stays on the screen

The NetZero software failed to update correctly after reboot

The NetZero software launches every time I turn on my computer

The NetZero screen flashes and I can't log on

The NetZero window does not appear

The ZeroPort does not display

The ZeroPort is making a clicking noise

The ZeroPort will not dock / undock properly

The NZTV screen does not close

RAS errors

Unfound Messages

When I click on the Connect button, nothing happens

Windows NT 4.0 Dial-Up Networking Installation

Windows Update doesn't work

United Online

NetZero | Juno | MySite